Broker Regional Manager North MMH260629-3

Role Purpose

Oversee the end to end operational management of the Broker Region through effective people and region management in order to foster excellence in client centricity, increased productivity and effectively align operational sales and client services.

Requirements

• FSB recognised qualification listed or credits pertaining to the date of first appointment in the industry, listed on the most recently published Board notice as published for recognised qualification, to fulfil the duties of a compliant supervisor.
• FAIS Key Individual Regulatory Exam Level 1 passed
• FAIS Representative Regulatory Exam Level 5 passed
• Valid driver’s license and own transport
• 5 years' sales management experience in a similar role in the life insurance industry
• 4 years' management experience, one of which is overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSB, and another year in the rendering of financial services
• Understanding of financial services retail distribution channel business
• Ability to speak African languages or multi-lingual (preferred)

Duties and Responsibilities

• Implement and manage the operational plans for the Broker Region and ensure that is aligned to the overall business strategy.
• Develop, implement and manage a risk management strategy for the region than drives compliance to the relevant legislation.
• Manage the effective and efficient delivery/implementation of all projects impacting on the region.
• Identify entrepreneurial opportunities, trends, threats, and environmental influences related to the region in every interaction and remain passionate, resilient, focused and organised.
• Manage the Broker Regional sales target and interpret emerging trends (competitor, market intelligence etc.) and opportunities for Broker Consultants to enhance sales activities.
• Ensure a reduction of wastage through the prevention of fraud, resource management and policy claim ratios and the prevention thereof.
• Manage and monitor activities of Broker Consultants through market allocation to ensure that each Broker Consultant has adequate and appropriate market access opportunities.
• Ensure that segmentation insights, information and toolkits are used by Broker Consultants to guide Financial Service Providers (FSP's) to identify and reach target segment customers.
• Implement, utilise and oversee the effective utilisation of the Distribution Management Operating System to monitor and manage financial performance.
• Develop and oversee the implementation of sales plans, in collaboration with the Broker Consultants, to increase new sales opportunities and penetration levels.
• Monitor and track Broker Consultant performance to ensure that Broker Consultants meet or exceed agreed productivity, production and quality targets.
• Ensure that Broker Consultants optimise sales support zones to appropriately manage poor performance and minimise FSP turn-over
• Induct, develop and support Broker Consultants to meet and exceed performance and productivity standards in order to enable passionate and confident managers
• Recruit, select and retain high quality Broker Consultants by ensuring an optimum mix of talent in order to build capability to meet current and future staffing needs in accordance with the manpower plan
• Coach, mentor, supervise and establish Broker Consultants to meet and exceed performance standards and enable progression in their career path
• Support and guide Broker Consultants through the decision making processes by displaying exceptional product knowledge and customer centricity
• Drive awareness of compliance and risk throughout the Region to ensure compliance to company policy and legislation.
• Manage the housekeeping and professional image of the Broker Consultants in the Region to ensure that high standards are maintained.
• Check and approve the relevant documentation to support the sales process in line with business and risk management practices.
• Analyse the profitability within the Region and oversee the formulation and implementation of plans for improvement with the relevant stakeholders.
• Report on the sales performance of the Region.
• Build and maintain relationships with clients and stakeholders that promote cross delivery practice solutions.
• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
• Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
• Manage a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service.
• Manage the introduction of new channels for client interaction in order to improve client services against service expectations
• Be a member of and make positive contributions to Professional Bodies and stakeholder groups
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Develop, implement and manage a People Capability plan that ensures that the function has the human resources and skills required to deliver on the strategy for the short-, medium- and long-term.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Ensure that employees are effectively recognised and rewarded in line with organisational practice and governance set by the REM committee.
• Encourage innovation, change agility and collaboration within the team
• Implement strategies to retain staff

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