UK Customer Service Advisor

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R7526

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals that become friends for life.

This Customer Support Advisor role at Concentrix is a great match if you:

• Minimum of Grade 12 / Matric (Essential)
• 6 months local or international Call Centre experience or 12 months retail experience (Essential)
• Clear Criminal Record (Essential)
• Minimum B2 (English Language level, Email Writing and Computer Literacy) (Essential)

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• Base Salary of R7526

• Medical aid for main member / medical insurance for employee and two dependents

• Pension Fund

• Subsidized transport

• Fantastic Employee Assistance Programme (EAP)

• Group life cover

• Access to financial well-being sessions, will writing sessions and stress management sessions

• Team building and upskill training opportunities

• Interactive and inclusive company culture

What you will do in this role

As the first point of contact, you will be responsible for consistently providing an excellent customer experience and offering proactive solutions to support customers with their online shopping enquiries.

ACCOUNTABILITIES C DELIVERABLES

• Providing excellent customer experiences at all times
• Verify and update customer information
• Proactively offer solutions to any issues or concerns that customers might face
• Outstanding administrative skills that cover planning, organizing and time management skills
• Ownership of the customer experience and follow-through
• Working to a high degree of accuracy and speed

• Verbal Communication:
  • Hearing objections and processing the deeper meanings
  • Acknowledging the feelings of others and reacting appropriately - Remaining calm during stressful situations
  • Explaining steps and processes that others can easily understand

• Productivity and quality
• To be able to identify when to escalate customer queries and complaints timeously
• Be able to pass all training modules during new hire and ongoing campaign training

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work

In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.