Service Manager - Oilfree

Job Summary

This role ensures strong customer relationships, high-quality service delivery, and the achievement of revenue and margin targets. The Service Manager partners closely with sales, manages the field service team, and drives service growth across the region.

The focus is on delivering a reliable, safe, and efficient service operation while continuously improving customer satisfaction and team performance.

This role reports to the Service Operations Leader.

Responsibilities

• Service Operations
• Customer Management
• Commercial & Financial Performance
• Commercial & Financial Performance
• Team Leadership
• Planning & Performance Management
• Health, Safety & Quality

Basic Qualifications

• Degree or diploma in Engineering, Technical, or Business field (preferred)
• Minimum 5–10 years’ experience in an industrial service or equipment environment
• Experience managing field service teams in a technical environment
• Strong understanding of service operations, contracts, and customer support
• Proven leadership experience, with the ability to develop and motivate teams

Travel & Work Arrangements/Requirements

Flexible working, 50% travel

Key Competencies

• Strong leadership and people management skills
• Good commercial awareness and financial understanding
• Practical problem-solving and decision-making ability
• Clear and confident communication with customers and teams
• Ability to manage multiple priorities in a fast-paced environment

What We Offer

• Our benefits – Incentive, pension fund, medical aid, company car.
• Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.