Associate Account Manager

Company

Marsh

Marsh Africa is seeking a driven and experienced Associate Account Manager to join our team based in the Johannesburg office.

This role supports the servicing of multinational clients and global programs, including complex inward business arrangements covering South African operations under Marsh’s international appointments. The successful candidate will manage accounts independently, support client relationships, and help ensure high-quality service delivery across renewals, meetings, and day-to-day account operations.

We will count on you to

• Service and develop multinational inward clients, ensuring strong delivery across all aspects of account management

• Manage client renewals, including preparing presentations, attending renewal meetings, and liaising with local insurance markets

• Handle day-to-day client servicing and account administration with minimal supervision

• Support the resolution of difficult or complex claims matters where required

• Work closely with placement teams and Marsh overseas offices to coordinate local cover placement and policy wording reviews

• Contribute to renewal, new business, and expansion opportunities while maintaining a primary focus on client service

• Support client meetings and travel locally within Johannesburg when required

• Comply with Marsh Professional Standards, procedures relating to errors and omissions, and applicable insurance regulations

What you need to have

• 5–10 years’ experience in short-term insurance or broking

• Strong technical knowledge of insurance coverages and global/multinational programs

• FAIS and CPD compliance

• Diploma in Insurance or progress toward AIISA, an advantage

• Excellent communication, negotiation, and influencing skills

• Strong analytical, problem-solving, and organizational abilities

• Ability to manage multiple client demands independently and under pressure

• Fluency in English

• Good awareness of clients’ businesses and the issues they face

What makes you stand out

• Experience working with multinational clients and global insurance programs

• Prior major client-facing experience in a broker or insurer environment

• Ability to work independently and confidently manage renewals and client meetings

• Strong relationship-building skills with clients, colleagues, and markets

• Calm, flexible, and effective under pressure

• Exposure to working with complex inward business or large international accounts

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [email protected] to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.