Senior Operation Manager - Sales

Concentrix

Job Title

Senior Sales Operations Manager

At Concentrix, we create game-changing customer journeys that help brands grow and transform. If you’re a passionate operational leader who can inspire teams, build strong client partnerships, and deliver outstanding results, this is your opportunity to make a real impact in a global organisation.

We’re looking for an experienced

Senior Operations Manager to lead high-performing teams in a fast-paced

BPO/contact centre environment. In this role, you’ll drive operational excellence, strengthen client performance, and help create exceptional experiences for both customers and employees.

This is more than a leadership role — it’s a chance to grow your career with Concentrix, a company known for innovation, collaboration, and delivering game-changing solutions for some of the world’s best-known brands.

What You’ll Be Doing

Drive operational and commercial performance
Lead programs to achieve SLAs, quality standards, and financial targets
Manage revenue, profitability, margins, billing, seat utilisation, and retention
Analyse performance trends and implement improvement plans
Ensure compliance with client contracts and Concentrix standards
Lead and develop high-performing teams
Coach Operations Managers, Team Leaders, and their teams
Oversee training, development, performance management, and succession planning
Conduct regular one-to-ones and support career development
Foster a positive, high-performance culture through engagement and recognition
Build trusted client relationships
Act as a strategic partner, understanding client goals and expectations
Monitor satisfaction, lead business reviews, and communicate performance clearly
Drive confidence through strong delivery and proactive problem-solving
Partner with Business Development to support account growth opportunities
Champion collaboration and continuous improvement
Work cross-functionally with Training, HR, Quality, WFM, TA, IT, Finance, Legal, and Facilities
Turn operational insight into actions that improve performance and efficiency
Lead through change with agility and professionalism
Stay informed on industry trends, technology, and vendor relationships

What We’re Looking For

Significant management experience within a BPO/contact centre environment
Minimum 3 years’ experience as a Senior Operations Manager
Minimum 5 years’ experience as an Operations Manager
Sales experience is highly beneficial
Experience supporting business growth or client opportunities is an advantage
Strong commercial and operational leadership capability
Proven ability to analyse performance and improve processes
Demonstrated success coaching, mentoring, and developing teams
Excellent communication skills and stakeholder management
Able to adapt quickly, work under pressure, and manage competing priorities

Benefits Of Joining Concentrix

Reward and recognition
A market-leading reward framework, including an uncapped commission plan that aligns your financial success with the success of your teams and the business
A performance-driven culture that recognises impact and achievement
Opportunities to work on high-visibility programs and strategic client partnerships
Career development
Access to development opportunities within a global organisation
Ongoing support to strengthen your leadership capability
Long-term career growth with a business that values internal progression

If you’re a strategic, commercially focused people leader with a passion for operational excellence and client success,

Concentrix offers you the platform to make a real impact.

Join us and help create game-changing solutions that drive performance, inspire teams, and deliver exceptional outcomes.