Operational Support Manager - Limpopo

As a business with heart, Momentum’s purpose is to build and protect our clients’ financial dreams. We have a collective desire to make things better for people, to drive our industry and economy forward and provide a sense of certainty in an increasingly uncertain world.

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Role Purpose

Our Impact Strategy flows from and is linked to the Momentum Group purpose. The distribution channel of choice to take all Momentum Group’s products and advice solutions to independent financial advisers (IFAs), Momentum Distribution Services (MDS) is the preferred business partner for IFAs, providing them with specialist knowledge, technological capabilities and practice management support, making it easy to do business with us.

How we show up will leave a lasting impression. We must be creative, motivated, and believe the right attitude and approach will lead to a stronger outcome on service excellence with our IFAs’ practices.

The Operational Support Manager (OSM), manages and leads a clustered MDS support administration team in support of achieving MDS’ sales team targets. An OSM drives operational implementation of distribution solutions that deliver excellent stakeholder experience and achieves business objectives and key results.

Requirements

Qualification

• Relevant degree/NQF 7 business-related tertiary qualification.
• A management or leadership development programme is desirable.

Experience

• 5-8 years’ office management/general operations experience with a preference for IFA management (essential).
• 5-8 years’ experience in administration office management (essential).
• 3-5 years’ people management experience in a financial services environment (essential).
• 3-5 years’ experience in the Retail industry and can hold a Retail conversation (e.g. Health, Savings, Life Insurance).
• 3-5 years’ experience in the investment industry and can hold an investment conversation
• (e.g. Section 14, Section 37 & Section 50, Compulsory money).
• Experience in the MDS sales environment is advantageous.

Knowledge

• Geographically regional IFA knowledge
• Extensive financial services industry knowledge
• Administrative policies, procedures, and processes
• Business-related rules, legislation, and regulations (regulatory and compliance requirements)
• How an IFA office and practice operateS and understanding of investment products
• IFA service policies, procedures, and processes
• Business-related rules, legislation, and regulations
• Relevant regulatory and compliance requirements

Duties & Responsibilities

• Operational implementation of distribution solutions: Ensure general operations of the distribution cluster, including planning and monitoring of effectiveness and efficiencies.
• Team management: Manages and leads the MDS support administration team(s) within our culture behaviour themes.
• Unreasonable excellence in service delivery and quality: Ensure workflow, pipeline, and activity processes run smoothly.
• Drives process improvements, digital transformation, and cost optimisation effectiveness.
• Office management: Manages general facility operations, including office assistants and drivers.
• Adviser onboarding and transfer (applicable to OSM Agreements): Manages team to ensure accurate processing and maintenance of IFA onboarding, off-boarding, and all transfer processes.

Competencies

• Decisive and initiates action
• Leading and supervising
• Working with people
• Adhering to principles and values
• Relating and networking
• Writing and reporting
• Applying expertise and technology
• Analysing
• Planning and organising
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Adaptive and responsive to change
• Coping with pressures and setbacks
• Achieving personal work goals and objectives
• Attention to detail