Internal IT Support Officer

Recruiter

Lesley Snyman & Associates

Job Ref

429704

Date posted

Wednesday, June 24, 2026

Location

Edenvale, South Africa

SUMMARY

POSITION INFO

Lead the internal IT function across Head Office and multiple branch locations, ensuring reliable infrastructure, secure systems, effective end-user support, and business continuity across a multi-site environment.

Minimum Requirements and Qualifications

• CompTIA A+, Network+, Microsoft 365, or ITIL certifications will be advantageous
• 3-6 years' experience in an internal IT Support, IT Officer, Systems Administrator, or similar in-house IT role
• Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and OneDrive
• Microsoft Entra ID (Azure AD) administration
• TCP/IP, VLANs, switching, routing, Wi-Fi, and ISP management
• End-user hardware, software, and peripheral device support
• Multi-site or multi-branch IT support, including remote support.
• 3rd-party IT vendor and service provider management
• Cybersecurity administration, endpoint protection, and Microsoft Defender
• IT policy development and implementation will be advantageous

Key Performance Areas

• Microsoft 365 and Microsoft Entra ID administration
• 1st and 2nd-line IT support to users across Head Office and branch locations
• Maintain network infrastructure, connectivity, servers, and related IT systems
• IT hardware procurement, asset registers, and equipment lifecycle management
• Cybersecurity, endpoint protection, access control, and IT risk mitigation activities
• Oversee 3rd-party IT vendors, service providers, and software subscriptions
• IT onboarding and offboarding processes, including user provisioning and licence administration
• Maintain, and enforce IT policies, procedures, disaster recovery, and business continuity documentation
• Manage printers, peripherals, and end-user devices across all sites