Frontliner Administrator (CR774)

Our client, a well-established, high-end optometry practice renowned for delivering exceptional patient care and a premium customer experience is seeking a professional and customer-focused Frontliner / Administrator to become the welcoming face of their practice.

This role is ideally suited to someone who genuinely enjoys working with people, has a natural flair for sales and takes pride in delivering outstanding service. As the first point of contact, you will play a key role in creating a warm and professional experience for every patient while also assisting clients in selecting luxury eyewear that best suits their needs, style and lifestyle.

KEY PERFORMANCE AREAS

• Professionally welcome and assist patients, ensuring a premium customer experience.
• Manage appointments, diaries and patient bookings.
• Handle incoming calls, emails and general enquiries.
• Maintain accurate patient records and administrative documentation.
• Assist patients with frame selection, providing styling advice and confidently guiding them through the decision-making process.
• Build rapport with clients and identify opportunities to recommend premium frames and lens options suited to their individual requirements.
• Process quotations, payments, invoicing and medical aid administration.
• Ensure the reception and retail areas are impeccably presented at all times.
• Support the optometrists with the smooth day-to-day running of the practice.

REQUIREMENTS

• Previous experience in a front-of-house, reception, administration or customer service role.
• Previous retail sales experience, preferably within a premium or luxury environment, will be highly advantageous.
• A genuine passion for working with people and delivering exceptional customer service.
• Confidence in selling premium products and assisting customers in making purchasing decisions.
• Excellent communication and interpersonal skills.
• Professional presentation with a warm, friendly and confident manner.
• Strong organisational and administrative abilities with excellent attention to detail.
• Computer literacy and the ability to quickly learn practice management software.
• Ability to multitask and remain calm and professional in a busy environment.

WORKING HOURS

• Monday to Friday: 08:00 – 17:00
• Every second Saturday: 09:00 – 13:00
• In return for working every second Saturday, an afternoon off during the following week will be provided.

SALARY

R18 000 CTC (negotiable)

AVAILABILITY

Immediately

Please use the following reference number in the subject line of your email: CR774 when applying for this position. Please submit your CV in Word Format, salary expectation and notice period to ***email_hidden***. Kindly consider your application unsuccessful should you not receive feedback within 1 week.