People Administrator

To ensure your application is successfully received and that you can smoothly complete the screening process, we encourage you to apply through our Career Portal:www.ecentric.co.za.

We look forward to reviewing your submission!

Introduction

Our team offers comprehensive experience and expertise across the South African (and beyond) payment gateways landscape. To guarantee the best service, we handle all the one-to-many payment relationships on behalf of our clients so they may focus their energy on growing their business.

As leaders in payment compliance and security, our clients can have the peace of mind that their payment processing needs are met efficiently with absolute security.

Position Overview

The People Administrator plays a crucial role in supporting the People and Performance function. The successful candidate will provide administrative support to various People Operations processes, including general administration, payroll and benefits administration, recruitment, and maintaining accurate employee records.

Roles and Responsibilities

HR Administration & Compliance

• Provide administrative support to the COO and People Operations team, ensuring efficient People Operations service delivery;
• Maintain and update employee records, including employment contracts, qualifications, regulatory clearances, and FICA-related compliance where applicable;
• Ensure adherence to South African labor laws (BCEA, LRA, EE Act, POPIA, and the Skills Development Act) and align People practices with relevant regulations and legislation; and
• Assist in People audits and reporting to regulatory bodies such as the Unemployment Insurance Fund, SARS, Compensation Commissioner, EE regulator.

Employee Relations & Performance Management

• Support disciplinary procedures, grievances, and performance management processes by preparing relevant documentation and ensuring procedural compliance;
• Draft and distribute People policies, disciplinary warnings, and other employment-related communications in line with regulated employment standards; and
• Assist in coordinating employee engagement initiatives to enhance workplace culture and productivity in a high-compliance environment.

Training Strategy, Needs Analysis & Planning

• Take ownership of the organisation’s training and development function;
• Identify organisational, departmental, and individual training needs through skills audits, surveys, OKR reviews, engagement feedback, and consultation with managers;
• Ensure all employees have a Personal Development Plan (PDP) in place, with training needs identified, planned, and tracked;
• Administer PDP training for managers to enable effective developmental discussions with their teams;
• Identify gaps in training and development capability and recommend practical improvement solutions aligned to business needs;
• Contribute to succession planning by supporting the identification and development of high potential employees and building a talent pipeline for critical roles;
• Facilitate onboarding and induction programs for new hires, ensuring compliance with Know Your Employee (KYE) and background verification requirements specific to the payments industry;
• Track and administer mandatory employee training; and
• Support the coordination of continuous skills development initiatives and learnerships in line with the Skills Development Act.

Learning

Programme Design & Delivery

• Design, develop, and implement training programmes aligned to organisational and departmental goals.
• Develop or source training materials including manuals, guides, handouts, and visual or digital learning content.
• Deliver training using a range of instructional techniques such as workshops, simulations, role play, group discussions, videos, and lectures.
• Evaluate and select appropriate training delivery modes (in-person, virtual, blended) to maximise effectiveness and cost efficiency.
• Develop alternative training approaches where expected learning outcomes are not achieved.
• Support leadership, compliance, technical, and soft-skills training initiatives across the organisation.
• Coordinate onboarding and induction training for all new employees.

Training Administration & Coordination

• Manage the end-to-end training request process, ensuring all requests are verified and submitted through Xurrent;
• Ensure all training-related tickets are actioned within 48 hours of logging;
• Confirm that employees meet prerequisite requirements before enrolment in training programmes;
• Maintain and manage training calendars, invitations, attendance registers, and post-training evaluations;
• Act as the primary point of contact for all training-related queries and support; and
• Communicate training opportunities clearly and effectively to employees and managers.

Monitoring, Reporting & Compliance

• Monitor, evaluate, and record training activities to assess effectiveness and impact;
• Maintain accurate and up-to-date training records, databases, and employee learning histories;
• Ensure all training activities comply with relevant labour legislation, skills development regulations, and industry requirements;
• Support the preparation and submission of Workplace Skills Plans (WSP) and Annual Training Reports;
• Track training spend against budget and assist with reporting on training ROI and impact;
• Compile and present monthly training reports, insights, and dashboards for management and relevant committees; and
• Promote and embed a culture of continuous learning and development across the organisation.

People

Reporting & Systems Management

• Maintain People databases and ensure accurate reporting on key metrics such as turnover, compliance training, performance appraisals, and remuneration benchmarking;
• Generate reports for internal and external audits, board reports, and People compliance assessments; and
• Assist in the implementation and maintenance of HRIS (Human Resource Information Systems) aligned with industry-specific operational needs.

Recruitment

• Liaise with managers to ensure that job advertisements and job descriptions are updated and stored in the shared People drive;
• Maintain a database of updated job descriptions;
• Upload vacancy adverts on the recruitment portal;
• Upload referral CV’s;
• Conduct screening and shortlisting of candidates against the job description to ensure they meet the requirements of the role;
• Ensure psychometric assessments are administered by the system;
• Liaise with and update hiring managers throughout the recruitment process;
• Schedule and participate in interviews;
• Follow up with hiring managers to ensure SLA timelines are adhered to;
• Conduct reference checks for all shortlisted candidates;
• Ensure up to date pipeline in relation to succession planning;
• Keep all stakeholders informed throughout the recruitment process, this includes the candidate, People Operations Manager and hiring managers; and
• Ensure the recruitment platform is updated with current statuses for all candidates.

Requirements

We encourage all applicants to carefully review the required skills, competencies, and education levels outlined in the job description. This ensures that we can focus on candidates with the right qualifications, leading to a more efficient and accurate evaluation of your application.

To ensure your application can be fully considered, it is essential to complete the SAPIA assessment, which will be emailed to you immediately after submitting your application. We kindly request that you complete the assessment within the next 3 days to proceed with the short-listing process.

We appreciate your prompt attention to this and look forward to reviewing your complete application!

Education and Experience

• Matric;
• Professional Certification in Human Resource / Business Administration, or related field;
• 2-3 Years proven experience in HR administration with particular focus on training and development, benefits administration, recruitment, and People record-keeping;
• Fluency in English; and
• Ability to pass background checks and a valid driver's license.

Skills and Behavioural Competencies

• IT proficiency, including HR Information Systems and MS Office Suite (Word, Excel, PowerPoint, Outlook);
• Knowledge of labor legislation, including South African labor laws;
• Attention to detail and accuracy, with a structured approach to managing HR documentation and records;
• Organizational and time management skills, with the ability to multitask and manage multiple priorities effectively;
• Strong communication and interpersonal skills, with the ability to interact professionally with all levels of employees and management;
• Problem-solving ability, with the ability to handle confidential and sensitive matters with discretion and integrity;
• Dependability and initiative, with the ability to complete tasks on time and meet commitments; and
• The ideal candidate will be a high-integrity individual with a strong work ethic and a passion for People administration. They will be proactive, results-driven, and able to work independently as well as part of a team.

Benefits

Our Culture & Philosophy

We go beyond being just an employer - we are a long-term career growth partner in South Africa's payments industry. Here, we unleash our employees’ potential, embrace innovation, and shape the future of the payments industry.

As such, we are committed to providing a comprehensive and competitive benefits package designed to support our employee's well-being, foster personal and professional growth, and enhance their overall quality of life. Our employee benefits program is tailored to meet the diverse needs of our workforce, recognizing that each individual plays a vital role in driving our company forward.

From retirement planning to professional development and work-life balance initiatives, Ecentric is dedicated to empowering our employees to thrive both inside and outside the workplace. We understand that happy, healthy employees are the key to a thriving organization, and our benefits program reflects our ongoing commitment to supporting our most valuable asset – our people.

• Competitive salary structure including:
• Pension fund;
• Disability Benefit;
• Death Benefit;
• Dread disease; and
• Funeral Cover.
• Conveniently located at the "Great Westerford Building" on the Corner of Dean Street and Main Road with access to:
• Dean Street Arcade and Newlands Quarters with a variety of Restaurants and Coffee Shops
• Child Care Facilities (inside Great Westerford Building)