Guest House Manager / Hospitality Supervisor

An industry leader within the hospitality industry is seeking a customer centric and dedicated Guest House Manager.

The Guest House Manager will oversee the daily operations, ensuring seamless guest experiences, high-quality service and business profitability.

Key responsibilities

• Welcoming guests, handling inquiries and guest requests and complaints
• Ensuring high guest satisfaction
• Scheduling staff in accordance with operational needs.
• Handling bookings on all platforms (online, WhatsApp, mail, telephonic)
• Daily inspection of rooms and common areas to ensure cleanliness and that the standards of the guest house are met.
• Monitoring stock levels on food, beverages, cleaning products and toiletries and making timeous orders where necessary.
• Managing budgets, processing payments and invoices
• Promoting the guest house on social media and booking platforms
• Stand by during weekends and after hours to provide a seamless guest experience
• Handling administrative tasks
• Assist with repairs and maintenance within capabilities

Skills required for the job

• Accuracy
• Customer centric mindset
• Efficiency
• Good time management
• Due diligence
• Excellent communication skills
• Excellent record keeping
• Outstanding problem solving skills
• People management and leadership skills
• Ability to follow protocols
• Excellent people skills
• Ability to work both independently and in a team
• Excellent problem solving skills
• Attention to detail

Minimum requirements

• Matric or equivalent NQF level qualification
• Excellent communication skills (Afrikaans and English)
• Computer literacy (Excel, Canva, Nightbridge, Booking.com)
• Experience with Google App Suite will be advantageous
• Proficiency with Point of Sale (POS) systems
• Own transport
• A valid driver's license
• The successful incumbent must have at least two(2) years' experience in an administrative position, experience within the hospitality industry will be advantageous

Shortlisted candidates will be expected to undergo psychometric testing and background screening. Applicants who fulfil the abovementioned requirements are invited to apply for the position.

Applications which are done by means of email or fax will not be considered.