Assistant Reservations Lead

A Farm Shaped Over Time

At Boschendal, work follows the rhythm of the farm - shaped by seasons, people, produce, and care.

Set in the heart of the Cape Winelands, Boschendal is a living farm where hospitality, retail, food, wine, craft, and land come together in experiences that feel warm, generous, and grounded.

Every detail matters: what we grow, make, stock, sell, and share with our guests.

Our Purpose: Regenerating our Future through People & Soil

At Boschendal, regeneration begins with the land and is carried forward by our people. We are a farm with purpose, caring for our soil, nurturing our teams, strengthening our community, and creating meaningful guest experiences through genuine hospitality - all rooted in the future we are shaping together.

Assistant Reservations Lead

The Assistant Reservations Lead will oversee the day-to-day operational performance of the Reservations Department, supporting the Head of Reservations & Revenue to ensure seamless guest booking experiences across accommodation, experiences, wine tastings, restaurants, and picnics. This role requires a hands-on approach, excellent organizational skills, and strong knowledge of hospitality operations. The Assistant Reservations Manager will act as the primary operational support for the reservations team, ensuring accuracy, efficiency, and exceptional guest service.

Team Support & Daily Operations

• Assist the Head of Reservations & Revenue in managing daily operations of the Reservations Department.
• Act as the first point of contact for operational escalations and staff guidance during the day.
• Schedule and assign tasks to the reservations team to ensure coverage, efficiency, and service consistency.
• Coach and mentor reservations staff to maintain high service standards, addressing performance and knowledge gaps as needed.
• Support training initiatives on property offerings, experiences, and reservation systems (MEWS & Dineplan).

Reservations Oversight

• Monitor the daily flow of bookings across accommodation and experiences to ensure accuracy and completeness.
• Assist with day-to-day processing of reservations, including special requests and last-minute changes.
• Ensure bookings comply with property policies, cancellation terms, and standard operating procedures (SOPs).
• Maintain accurate records and assist in resolving discrepancies or errors in the system.

Guest Relations

• Respond to escalated guest inquiries, complaints, or special requests with professionalism and urgency.
• Assist with pre-arrival communication, including confirming guest itineraries, VIP arrangements, or special occasion preparations.
• Support the team in delivering a personalized, luxury guest experience at all touchpoints.

Interdepartmental Coordination

• Liaise daily with front office, housekeeping, food & beverage, and activity teams to ensure smooth service delivery.
• Communicate operational priorities and changes to relevant departments, ensuring real-time updates on availability, capacity, or guest requests.
• Support the Head of Reservations in coordinating with the Revenue Manager regarding room inventory, pricing, and upselling initiatives.

Revenue & System Support

• Assist with monitoring availability, rate loading, and bookings in alignment with revenue strategies.
• Encourage upselling and cross-selling by supporting staff in applying techniques to maximize revenue.
• Contribute to reporting on reservation activity, no-shows, cancellations, and rebooking’s.
• Identify opportunities to improve reservation processes and implement operational efficiencies.

SKILLS, EXPERIENCE & EDUCATIONAL REQUIREMENTS:

• Minimum 5+ years in a hospitality reservations role, preferably in luxury or high-volume properties.
• Qualification in Tourism, Hospitality, or related field.
• Proficiency in MEWS, Dineplan, and other reservation management systems.
• Exceptional verbal and written communication skills.
• Strong customer service orientation with ability to resolve escalated guest issues effectively.
• Ability to multi-task, prioritize, and manage time in a fast-paced environment.
• Strong problem-solving skills with the ability to make quick operational decisions.
• Friendly, approachable, and genuinely interested in supporting both guests and colleagues.
• Persuasive selling style, able to communicate property services, packages, policies, and terms confidently.
• Lead by example: willing to assist the team in high-volume periods while maintaining operational oversight.
• Detail-oriented and accurate when handling figures, bookings, and reporting.

Closing date: 08 July 2026