Command Centre Intern

Introduction

Our team offers comprehensive experience and expertise across the South African (and beyond) payment gateways landscape. To guarantee the best service, we handle all the one-to-many payment relationships on behalf of our clients so they may focus their energy on growing their business.

As leaders in payment compliance and security, our clients can have the peace of mind that their payment processing needs are met efficiently with absolute security.

Position Overview

As an Entry - Level position, the Command Centre Intern reports to the Operations Support Manager.

The purpose of this position is monitoring of real time EFT processing and online transactions processing. Identifying and reporting on service impacting issues affecting the production environment, together with Ecentric products, networks and applications.

A clear understanding of the operational environment, an acute sense of urgency and the need to communicate accurately and meticulously whilst ensuring near 100% uptime is maintained are key requirements.

The Operations Department requires an Intern Operator with the ability to support the successful delivery of the Department's KPAs by taking responsibility of the following duties:

• Monitor Systems: Perform real-time system checks on servers, data processing activities, and connectivity.
• Alert Management: Recognize and escalate system alerts within set timelines (SLA/OLA).
• Troubleshoot Issues: Investigate, diagnose, and resolve technical issues related to servers, data, and connectivity.
• Incident Management: Manage and document incidents, following escalation procedures when necessary.
• Collaborate with Teams: Work closely with internal and external stakeholders to resolve issues and improve processes.
• Continuous Improvement: Participate in post-incident reviews and identify areas for improvement.

Requirements

Qualification and Certification

• Bachelor Degree
• Computer Science or similar is advantageous

Years of (relevant) Experience

• Graduates are encouraged to apply
• Between 6 months to 1 year years of experience in technical support or IT operations is advantageous

Professional Expertise

• Understanding of systems monitoring
• Understand the EFT Switching environment
• Understand the Batch processing environment
• Understand the different file movement protocol (SFTP, XCOM, CD etc.)
• Proficiency in identifying alerts and following troubleshooting procedures.

Working Conditions

At Ecentric, we value can-do attitudes, a service-first mentality, and a commitment to building great products. Our team is solutions-driven, focused on delivering high-quality results while fostering a collaborative and supportive environment. You'll have opportunities for learning and growth in the ever-evolving FinTech industry.

• Shift Work: 24/7 rotational shift schedule (Day Shift: 06:00 – 18:00; Night Shift: 18:00 – 06:00). 10 day rotation of 4 days 12 hour shift - 2 x Day 2x night - followed by 6 off days including 2 x standby days.
• Location: Onsite in Cape Town.
• Transportation: Access to reliable transport for shift work is essential.

How to Apply

• Submit your CV on our Career Platform (www.ecentric.co.za)
• Answer the screening questions to outline your experience and why you're a good fit for the Command Center Operator Internship
• Complete SAPIA screening tool that will be forward to your email address immediately after you have submitted your application

Core Competencies

• Technical Proficiency
• Strong Sense of Urgency
• Effective Communication Skills
• Problem-Solving Abilities
• Attention to Detail
• Proactive Attitude
• Focus on Continuous Improvement

Benefits

Our Culture & Philosophy

We go beyond being just an employer - we are a long-term career growth partner in South Africa's payments industry. Here, we unleash our employees’ potential, embrace innovation, and shape the future of the payments industry.

Conveniently located at the "Great Westerford Building" on the Corner of Dean Street and Main Road with access to:

• Dean Street Arcade and Newlands Quarters with a variety of Restaurants and Coffee Shops
• Child Care Facilities (inside Great Westerford Building)