Customer Service Representative

Due to continued business growth Drain Doctor are currently recruiting for a Customer Service Representative.

Job Type

• Full-time or part-time opportunities.
• Monday to Friday (plus ability to work weekends on a rota and support out-of-hours calls if required).

Benefits

• Competitive annual salary.
• Enrolment on a workplace pension scheme after qualifying period.
• Ongoing training and development.
• Paid holidays.

The Role

• Answering the telephone following an established script.
• Converting customer enquiries into booked appointments.
• Dispatching engineers to appointments.
• Keeping customers informed of schedule changes.
• Conducting follow-up service calls.
• General office duties including filing, ordering stock, purchase invoice matching and other general administrative duties.

Qualifications & Experience

• A minimum of 2 years' experience working in a similar office-based Customer Service role.
• Excellent verbal and written skills.
• Good administration skills with the ability to prioritise tasks.
• Good all-round IT skills.