SPA WELLNESS MANAGER | PATERSON, EASTERN CAPE PROVINCE (5* GAME LODGE & HOSPITALITY ENVIRONMENT)
Divergent Recruit Pty Ltd
MINIMUM ESSENTIAL QUALIFICATIONS
• Matric
• Diploma | Degree in Spa Management | Hospitality Management | Wellness Management or
related field | ESSENTIAL
• Aesthetician Qualification| ADVANTAGEOUS
• Minimum of 3+ years’ Spa Management experience within 4 | 5 * spa | wellness environment |
ESSENTIAL
• Proven experience managing wellness operations, budgets, training and inventory
• Strong financial, sales, marketing and guest relations experience
• Solid working history with contactable references
• Must have excellent communication skills in English
• Strong leadership, coaching and people management skills
• Managing colleague performance issues quickly and effectively
• Computer proficiency: MS Office & Wellness POS Systems | ESSENTIAL
• Own reliable vehicle & valid Driver’s Licence (no endorsements) | ESSENTIAL
DUTIES & KEY PERFORMANCE AREAS
• Lead and manage all wellness operations across company lodges to ensure exceptional guest
experience
• Design and deliver innovation wellness experiences that complement the safari guest journey
• Manager departmental budgets, financial performances and monthly reporting
• Develop annual wellness budget and commercial plans with the General Manager
• Partner with Sales & Marketing to promote wellness experiences and identify new business
opportunities
• Oversee procurement, stock control, inventory and cost management.
• Build strong relationships with guests and resolve guest concerns professionally and efficiently.
• Conduct regular operational inspections to maintain exceptional wellness standards across all
lodges.
• Lead, coach, mentor and develop the wellness team through ongoing training and Performance
management.
• Monitor wellness performance through key operational and financial metrics
• Build close working relationships with key lodge departments including Front of House,
• Housekeeping, Guiding, and Maintenance to ensure seamless coordination and an exceptional
end-to-end guest experience across all lodges
• Develop an annual training plan with the wellness team leader and ensure that all employees are
trained and developed to meet the needs of the business
MINIMUM ESSENTIAL QUALIFICATIONS
• Matric
• Diploma | Degree in Spa Management | Hospitality Management | Wellness Management or
related field | ESSENTIAL
• Aesthetician Qualification| ADVANTAGEOUS
• Minimum of 3+ years’ Spa Management experience within 4 | 5 * spa | wellness environment |
ESSENTIAL
• Proven experience managing wellness operations, budgets, training and inventory
• Strong financial, sales, marketing and guest relations experience
• Solid working history with contactable references
• Must have excellent communication skills in English
• Strong leadership, coaching and people management skills
• Managing colleague performance issues quickly and effectively
• Computer proficiency: MS Office & Wellness POS Systems | ESSENTIAL
• Own reliable vehicle & valid Driver’s Licence (no endorsements) | ESSENTIAL
SALARY ON OFFER: R27 500 SALARY ON OFFER | BENEFITS
THIS ROLE IS A LIVE-IN POSITION - 21 DAYS ON | 7 DAYS OFF
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