Senior Administration Specialist

At Fedgroup, we're passionate about challenging convention and finding smarter ways to do things. We're looking for a Senior Administration Specialist who thrives on solving complex operational challenges, improving processes and using data to drive better outcomes.

If you're analytical, detail-oriented and enjoy working at the intersection of operations, systems and continuous improvement, we'd love to hear from you.

What You'll Do

• Lead operational performance analysis and strategic accuracy improvement initiatives
• Provide expert analytical support for complex operational challenges requiring system mastery
• Drive automation, efficiency, and accuracy projects across all operational processes
• Lead regulatory reporting excellence and ensure comprehensive compliance accuracy
• Handle the most complex operational issues requiring expert system knowledge and analytical solutions
• Support strategic planning through operational data insights and accuracy trend analysis
• Lead cross-functional projects to optimize end-to-end process accuracy and efficiency
• Mentor and develop analytical and system expertise capabilities across the team

What You'll Bring

• Bachelor's degree, or equivalent, in finance, business, administration or related field
• RE5 advantageous
• 4+ years' senior experience in operational analysis, system expertise, or process improvement within the financial services industry
• Expert knowledge of operational systems, analytical tools, and accuracy optimisation
• Proven track record of leading successful process improvement and accuracy enhancement initiatives
• Advanced analytical, strategic thinking, and system expertise capabilities
• Strong project management and leadership skills

Competencies

• Strong administration and numerical skills
• Ability to work independently and as part of a team
• Professional and confident communication skills, both verbal and written
• Attention to detail and 100% accuracy in capturing
• Excellent data management skills
• Pragmatic problem-solver, independent thinking
• Highly self-motivated, focused and proactive
• A passion for excellence - customer obsessed
• Strong organisational and interpersonal skills
• Ability to understand abstract concepts
• Adaptable to a changing environment
• Challenge the way it has always been done
• Ability to multitask effectively
• Ability to work under time pressure within strict Service Level Agreement (SLA) timeframes
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
• Excellent knowledge on KYC/AML regulatory requirements

Why Join Us

You'll be part of an organisation that genuinely puts people first; our clients, our colleagues, and our communities. We believe that excellence and empathy go hand in hand, and that every interaction is an opportunity to make a difference.

Here your work matters, your ideas are heard, and your contribution helps shape a service that truly supports people in their time of need