Manager Banking Operations

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

What You’ll Do

You’ll take ownership of work that gives us our competitive edge, including:

• Lead and manage a shift-based team of approximately 30 team members, ensuring full shift coverage and strong leadership presence
• Oversee day-to-day floor operations, including workload allocation, escalation handling, and real-time problem-solving
• Ensure reconciliation, payment processing, and exception handling processes are executed accurately and on time
• Monitor and manage KPIs, SLAs, and quality metrics, driving corrective actions where needed
• Build and scale the team through effective hiring, onboarding, and workforce planning
• Develop team leads and supervisors, ensuring clear accountability and escalation structures
• Manage rosters, shift schedules, leave planning, and overtime to maintain consistent operational coverage
• Identify process inefficiencies or risks and partner with engineering and product teams to drive improvements
• Foster a culture of discipline, accountability, and continuous improvement
• Collaborate with Product, Finance, and other stakeholders to ensure operational readiness for new launches and markets

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What You’ll Bring

You’re someone who brings:

• 5+ years’ experience in banking, payments, or financial services operations
• At least 2+ years managing large teams (15+ people) in a shift-based environment
• Proven ability to build, scale, and develop high-performing operational teams
• Strong understanding of reconciliation, payment processing, and exception handling workflows
• Demonstrated ability to enforce process discipline and operational excellence at scale
• Experience managing rosters and shift coverage in a 24/7 or extended-hours environment
• Strong stakeholder management skills, with the ability to work across Product, Finance, and leadership teams
• Data-driven mindset, with experience working with performance metrics and reporting dashboards
• Resilience, adaptability, and a hands-on leadership approach

Desirable Skills You’ve Got Up Your Sleeve

It would be great if you also have some of the following skills:

• Experience working across multiple African markets in banking or payments
• Exposure to reconciliation or automation tools (e.g. AutoRek, Duco, ReconArt, BlackLine)
• A formal qualification in operations management, business, or finance
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!