Senior Administrator

Tsebo Facilities Solutions is looking for a Senior Administrator to coordinate and supervise maintenance and housing operations, ensuring staff accommodation facilities are maintained to a high standard. The role focuses on efficient work allocation, timely fault resolution, contractor oversight, and maintaining service quality in line with client expectations and operational requirements.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Maintenance Operations

• Plan, assign, and supervise daily maintenance activities for housing facilities
• Attend to maintenance tasks including plumbing, electrical, carpentry, HVAC, and general repairs
• Ensure all work orders are prioritized, completed, and closed on the PRAGMA system
• Monitor quality of completed work and perform random inspections
• Escalate critical failures promptly and provide progress updates until resolved
• Ensure accurate recording of all maintenance activities
• Support standby duties as required

Work Order & Service Delivery Management

• Manage and allocate requests received via the Helpdesk/Contact Centre
• Ensure response times meet agreed service levels
• Track outstanding work and follow up on delays, including sourcing spares
• Maintain high standards of workmanship and service delivery

Contractor & Stakeholder Management

• Supervise contractors to ensure compliance with scope of work and SLAs Inspect contractor work before sign-off
• Ensure safe work practices and site compliance at all times
• Build strong working relationships with the housing team and client stakeholders

Preventative Maintenance

• Ensure preventative maintenance schedules and asset registers are maintained
• Monitor contractor performance on planned maintenance
• Drive proactive maintenance to reduce breakdowns and service disruptions

Audits & Inspections

• Conduct routine inspections and quality audits
• Support team “walk-the-floor” inspections
• Ensure compliance with maintenance standards and service expectations

Team Supervision & Development

• Supervise maintenance staff and optimize team productivity
• Conduct on-the-job training and performance assessments Identify skills gaps and recommend development interventions
• Promote a culture of accountability and pride in workmanship

Stock & Resource Management

• Manage housing store stock levels and issue processes
• Order and collect spares as required
• Conduct monthly stock takes and ensure variances remain below 1%
• Ensure materials are available to complete maintenance tasks without delay

Reporting & Administration

• Prepare and submit reports as required
• Maintain accurate documentation of maintenance activities and stock
• Ensure proper shift handovers and communication of ongoing work

SHEQ Compliance

• Comply with ISO 9001, 14001, and 45001 standards
• Adhere to Tsebo Safety, Health, Environmental, and Quality policies
• Ensure team and contractors follow all safety procedures

Ad Hoc Duties

• Perform reasonable tasks as requested by management or client representatives

Skills and Competencies

Technical Skills

• General maintenance knowledge (electrical, plumbing, carpentry, etc.)
• Understanding of Occupational Health & Safety regulations
• Knowledge of maintenance systems (e.g., PRAGMA) Computer literacy (MS Office)
• Ability to perform root cause analysis and fault diagnosis

Behavioural Competencies

• Working with people and team collaboration
• Following procedures and safety standards
• Problem-solving and initiative
• Adaptability and resilience under pressure
• Customer-focused service delivery
• Planning and executing tasks effectively

Qualifications

Minimum Requirements

• Matric or equivalent (NTC qualification advantageous)
• 3–4 years’ experience in facilities maintenance or similar environment
• Experience supervising maintenance teams
• Advantageous Hands-on experience in electrical, mechanical, or construction-related fields