Online Customer Administrator

HERTEX is a leading supplier of high-quality fabrics, rugs, wallpaper and homeware for both the local and international market. What started in 1987 as a humble Cape Town showroom has since grown into 19 showrooms nationwide, with more on the way, as well as a thriving online store, hertexhaus.co.za. Hertex is a family-run business that’s focused on achieving excellence in everything it does.

As a team, we encourage and support one another and are committed to the success of our customers and the business. At Hertex, everyday counts. We communicate with honesty and respect, and work relentlessly, with passion and energy.

We are searching for a hard working and motivated Online Customer Administrator who wants to join our growing online team. The main purpose of the job is to provide our online retail and trade customers with exceptional customer service/support and to act as support for our very busy reception desk at the head office.

The successful candidate will be based at our head office in Stikland, Bellville and will occasionally be required to attend to work outside of the normal working hours, as required by an always-on platform.

Main Duties

Customer administration:

• Handle customer queries telephonically, through WhatsApp, Shopify Inbox, and emails
• Respond promptly to all customer queries
• Solve minor problems and offer solutions
• Collaborate with internal teams to ensure customer satisfaction
• Handle returns, exchanges, and refunds queries quickly and efficiently while maintaining brand policies and standards

Product knowledge and upselling:

• Maintain a comprehensive understanding of Hertex HAUS products, features and benefits
• Proactively suggest complimentary products, accessories and styling solutions to enhance the customer shopping experience and increase sales

Technical assistance:

• Assist customers to navigate the website, resolve technical issues and troubleshoot account related problems.

Reception support:

• Provide a professional service and image to callers, customers and staff

Minimum requirements

• National Senior Certificate
• Minimum 2 years’ experience in an e-commerce environment
• Minimum of 2 years’ experience in a customer service role
• A keen interest in premium home décor and design

• Excellent written and verbal communication skills with outstanding objection handling skills
• Highly organized and meticulous about detail and record keeping
• Ability to thrive under pressure

We offer a market related salary with company benefits, participation in the sales incentive scheme and staff discount!

If you are interested and meet the minimum requirements, we would love to hear from you.

Please send your CV to ***email_hidden***

Please state in the subject line: Online Customer Administrator

If you haven’t heard back from us within 2 weeks of the closing date, please consider your application as unsuccessful.