IT Field Engineer - Client Support

HSC Systems

Based in Gauteng, servicing clients in Johannesburg and Pretoria

Own vehicle and valid driver's license required (fuel allowance provided)

About the Role

We're looking for a hands-on IT Field Engineer to support the IT environment for a portfolio of clients across Johannesburg and Pretoria. You'll work independently on-site as the client's day-to-day technical contact, with escalation support available for issues outside your scope.

What You'll Do

Support the IT environment at assigned client sites: servers, networking, desktops, unified communications
Investigate, diagnose, resolve, and document incidents and service requests within SLA

Conduct scheduled site visits and proactive maintenance

Set up and configure new workstations, hardware, and peripherals

Maintain and test onsite and offsite backups

Manage antivirus and RMM tooling

Escalate complex or specialist issues through the correct process
Flag upgrade or improvement opportunities in client infrastructure
Communicate with clients on incidents, changes, and planned downtime

Travel to client sites as scheduled

Requirements

3-5 years' hands-on IT support experience

Valid driver's license and own reliable vehicle — non-negotiable
Working knowledge of Windows Server, Active Directory, and networking fundamentals (LAN/WAN/VLAN/routing)

Experience troubleshooting server, mail, and connectivity issues

Comfortable with antivirus consoles and RMM platforms

Advantageous

Exposure to firewall/security appliances (FortiGate, Sophos, MikroTik, or Cisco)

Exposure to AWS/Azure or virtualization platforms

A+, N+, CCNA or equivalent certifications

Microsoft MCSA/MCSE/MCITP

Linux experience

Office 365 administration

Prior MSP or multi-client support experience

Competencies

Strong written and verbal communication

Works independently across multiple sites

Sound troubleshooting ability

Professional, client-facing manner

R25,000 – R35,000 per month, based on experience

To Apply

Send your CV to ***email_hidden***, using "IT Field Engineer – Gauteng" as the subject line.