Fraud Manager

Please note that M3 is hiring on behalf of another company.

Pay@, a leading payment aggregator and provider of secure payment solutions, is seeking an experienced Fraud Manager to join their growing team in Stellenbosch. This role is responsible for protecting the business, its biller partners and their customers from financial crime through effective fraud detection, prevention, investigation and governance frameworks.

The ideal candidate will take full responsibility for the fraud function, working at both a strategic and operational level to ensure that fraud risks are managed effectively across Pay@’s multi-channel payment environment. The role requires strong accountability, analytical thinking and the ability to ensure alignment with relevant South African regulatory and industry requirements.

Responsibilities include

• Establish and drive Pay@’s enterprise fraud risk strategy and appropriate fraud rules.

• Own fraud governance, policies, procedures and internal controls.

• Oversee real-time transaction monitoring and alert triage across all Pay@ payment channels.

• Oversee fraud detection systems, rules engines and monitoring processes.

• Lead complex fraud investigations and manage appropriate escalations.

• Report on fraud trends, losses, risks and overall fraud risk posture.

• Assess fraud risk across new products, biller partnerships and channel integrations.

• Manage relationships with fraud technology vendors, card schemes and relevant external parties.

• Liaise with law enforcement and industry bodies where required.

• Build and lead a team of fraud analysts and investigators.

• Ensure compliance with relevant FICA, SARB and card scheme requirements.

• All other tasks related to the role.

Minimum requirements

• Relevant degree in a related field.

• 5–8 years’ experience in a similar role.

• Experience within payments, fintech, PSP or payment aggregator environments will be preferred.

• Banking experience will be considered where the candidate has worked specifically within a card environment.

• Experience with transaction monitoring tools, fraud platforms or rules engines.

• Good understanding of fraud typologies, fraud detection methodologies and internal controls.

• Fluent in business English, any additional languages will be seen as beneficial.

• Own reliable transport.

Advantageous

• CFE / Certified Fraud Examiner qualification.

• Familiarity with the SARB PSP regulatory framework.

• Experience with AI or machine learning-based fraud detection tools.

• Background in PayFac or card scheme rules.

• eCommerce, bill payments or digital payments experience.

Please apply online at www.m3online.co.za before 09:00 on 14 July 2026.

For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444.

Please note that only shortlisted candidates are contacted. If no feedback is received within two weeks of the closing date, please assume that your application was unsuccessful.