Field Technician IT - Head Office

MINIMUM REQUIREMENTS

Matric certificate / equivalent

Diploma / Degree in: Information Technology / Computer Science or related field

Relevant certifications — CompTIA A+, Network+, Microsoft certifications

2–5 years practical IT support experience, preferably in field/site environments

Experience in mining operations

EXPERIENCE, KNOWLEDGE & SKILLS

Hardware installation and troubleshooting

Networking fundamentals (LAN/WAN, TCP/IP, Wi-Fi)

Basic server and systems support

Remote access technologies (VPN, remote desktop tools)

IT asset and device management

Basic cybersecurity awareness

Reliability and accountability

Adaptability in changing environments

Willingness to travel and support multiple sites

Proactive and hands-on approach

ROLES & RESPONSIBILITIES

Provide first- and second-line technical support at operational sites

Install, configure, and maintain: Workstations, laptops, rugged devices, Printers, scanners, and field peripherals

Troubleshoot hardware and software issues in real-time operational environments

Respond to IT incidents and resolve issues within defined service levels

Support mobile and remote workforce connectivity

Assist in installation, maintenance, and monitoring of: Local area networks (LAN), Wireless networks (Wi-Fi) and Site connectivity solutions (VPN, satellite, fibre, LTE)

Troubleshoot network outages and connectivity issues

Ensure reliable communication systems between site and head office

Support VOIP systems and site communication platforms

Install and configure IT equipment for new sites, projects, or expansions

Assist in system rollouts, upgrades, and migrations

Support deployment of: ERP / HRIS system interfaces, Time & attendance systems and Safety and operational systems, Ensure proper configuration and testing before system use

Maintain accurate records of IT equipment deployed on-site, track asset movement, allocation, and condition

Support inventory management and asset lifecycle processes

Assist with procurement requests and equipment replacement, ensure adherence to IT security policies and standards, implement access control and secure user authentication

Identify and report security risks, breaches, or vulnerabilities

Ensure systems comply with: Company IT policies, POPIA requirements and Data protection standards

Promote safe IT practices among site users, maintain logs of incidents, service requests, and resolutions

Document system configurations and site installations

Provide regular updates to IT management on site performance

Support audit requirements through accurate documentation, provide on-site assistance and guidance to end-users

Train users on IT systems, tools, and applications, Support onboarding of new employees with IT setup, Encourage adherence to IT policies and procedures

Assist with IT-related project activities and deployments, identify recurring issues and suggest improvements

Support system optimization initiatives for site efficiency

Collaborate with IT team and vendors for service improvement