Product Support Specialist Global Grade 11
Barloworld Equipment
Key Outputs
- Provide solutions for all Caterpillar, power and energy marine and electric power related equipment.
- Market marine and electric power parts and service business.
- Provide repair option solutions and technology solutions
- Provide CVA solutions, repair option solutions and work with internal and external customers for continued growth of STU, POPs and POLS, PSE
- Set up standard work templates and costing templates
- Provide total cost of ownership solutions to power and energy customers.
- Opportunity identification using CAT platforms
- Grow Marine and Electric Power STUEffective self-management and performance ownership
- Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations
- Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like contacts and feedback
- Analyse leads generated by OLGA and use them to build call plans and sales goals
- Assist with quotes for parts, service and equipment management solutions
- Acquire and use dashboards on sales activity (calls, logs, etc.), POPS, Caterpillar indicators, customer surveys
- Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
- Lead dealership strategic account planning process that develops performance objectives, financial targets and critical milestones for one and three-year periods for specific customer accounts
- Meet assigned targets for sales quota, profitable sales volume and strategic objectives
- Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies
- Train PSSR and ISR on CVA, repair options and other support tools geared to drive revenue
- Market current and new products to potential Southern African customers
- Identify current and future parts and service opportunities to increase turnover and gross profit percentage
- Negotiate special pricing on parts, marketing strategies and after sales incentive schemes with Caterpillar
Qualification, Experience and Competencies
- Tertiary or Equivalent Qualification (Mechanical or Electrical)
- Caterpillar certified earth-moving technician
- Power related experience
- BWE Leadership Development Course (MMDP)
- 8 to 10 years’ related business experience
- PSSR Advanced Certification
- High competence in Microsoft Office
- SAP and CRM
