Operations Manager

FCS

Reporting to the Branch Manager

The above position is vacant at our Kokstad Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.

Minimum Requirements

Clear Criminal record

PSIRA accredited with a minimum Grade C qualification

Cash In Transit (CIT) certificate

Firearm competency – with a minimum handgun (for business purposes) qualification

Computer literate (compulsory)

At least 5 years’ experience in the Cash in Transit industry or similar role (Advantageous at FSG)

CIT management/ supervisory experience is advantageous

Knowledge of HR/ IR

Knowledge of ISO9001:2015 quality management and its requirements

Knowledge of Transtrack

Strong planning, leadership, organisational and interpersonal skills

Valid driver’s license and own transport

Able to work under pressure

Prepared to work irregular hours

Clear disciplinary record

Key Performance Areas (not totally inclusive)

Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow up with employees

Ensure all clients are serviced as per contractual requirements

Maintain good relations between the Branch and the client regarding services rendered

Manage staff and client retention

Risk management

Ensure all administrative responsibilities relating to daily operational requirements are complete

Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.

Accident prevention and reporting

Take preventative actions towards any suspicious activity

Liaise with management and all staff

Personnel Management - deal with HR/ IR related issues

Overall Transtrack duties

Ensure security and manage movement of CIT schedules during transit

Other Personality Attributes and core competencies

Must be honest and reliable

Must have good verbal and language abilities

Must be assertive

Pay attention to detail

Customer service and relations

Willing to work long hours

Planning and organising skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.