Operations Engineer (Advanced)
Imizizi
Reference: JHB001518-ZN-1
ESSENTIAL SKILLS
- Solid understanding of Incident, Problem and Change Management
- Troubleshooting skills
- Debugging remote services
- Serverless Computing
- Microservice Architecture
ADVANTAGEOUS SKILLS
- Agile methodology
- Atlassian tools: Jira, Confluence
- Ability to read, interpret and follow Java code
- AWS Practitioner training and/or certification
- Logging and tracking tickets to external support
- Troubleshooting deployments
- Understanding of German language
ROLE & RESPONSIBILITIES
- Willing and able to work shifts, after hours and on public holidays
- Action and resolve IM (Incident Management) tickets
- Action and resolve CIM (Critical Incident Management) tickets as required
- Raise and lead PM (Problem Management) tickets as identified
- Action and coordinate CM (Change Management) tasks and tickets as required
- Perform daily system health checks
- Ensure systems are operational according to SLA’s
- Draw KPI Reports and report to stakeholders on a monthly basis
- Adhere to the clients PIC processes (Problem, Incident & Change Management)
- Perform daily operations tasks and end user support
- Creation of pertinent test documentation
- Conduct Ops Basic Training
- Enable end user knowledge transfer and training
- Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams
- Provide general assistance to the Operations team and end users
- Co-ordinate all TLM topics with feature teams timeously
- Ensure stability and availability of all infrastructure to support feature teams
- Ability to work as part of a team
- Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
- Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
- Have good presentation skills
- Self-starter
- Above-board work ethics
- Flexibility to take up different tasks in the project
- Ability and willingness to coach and give training to fellow colleagues and users when required
- Willing and able to travel internationally
- Where required, interpret documents from German to English
Submit your CV to: ***email_hidden*** and Subject line
