Business Process Administrator

Job Purpose

To provide comprehensive administrative and operational support to the Business Process Manager (BPM), enabling efficient execution of business processes across Out-of-Home (OOH) advertising functions. The Administrator plays a vital role in document handling, stakeholder coordination, system updates, and quality control processes that contribute to the BPM's strategic initiatives.

Key Responsibilities

Process Administration & Coordination

• Assist in mapping current OOH workflows and documenting process changes
• Schedule and coordinate cross-functional meetings and training sessions
• Maintain an organized repository of SOPs, process documentation, and templates

Technology & Systems Support

• Support the integration and maintenance of systems and reporting platforms
• Assist with user access requests, troubleshooting, and system update tracking
• Collate and submit feedback on tool usability and improvement areas

Reporting & Data Accuracy

• Prepare standard reports and dashboard inputs under BPM guidance
• Consolidate production and campaign data for internal stakeholders
• Support data validation efforts to ensure consistency and reliability
• Ensure alignment with quality control procedures and reporting expectations

Training Logistics & Communications

• Manage logistics for training sessions (venue booking, attendee tracking, material prep)
• Draft internal communication on process changes, reminders, and timelines
• Update training documentation based on feedback and revisions

Key Skills & Attributes

• Strong organizational and documentation skills
• Attention to detail and a proactive mindset
• Effective written and verbal communication
• Familiarity with workflow systems and campaign platforms (preferred)
• Ability to multitask and work in a fast-paced environment

Qualifications & Experience

• Diploma or degree in Business Administration or related field
• 2+ years administrative experience in media, advertising, or operations (OOH sector preferred)
• Proficiency in Microsoft Office incl Excel which is essential and experience in project management tools will be advantageous.