Receptionist

Tsebo Group

Tsebo Facilities Solutions is looking for a Receptionist that will serve as the first point of contact for visitors, employees, and external stakeholders, delivering a professional and welcoming experience that reflects the organisation’s brand and values.The role ensures the efficient daily operation of front-of-house services while providing administrative and coordination support across the business to maintain smooth office operations.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Reception & Front-of-House

Welcome visitors, guests, and contractors professionally and courteously
Manage the reception area to ensure cleanliness, organisation, and professionalism
Answer and direct incoming calls promptly and accurately
Manage visitor access control in line with security protocols
Coordinate meeting room bookings and setup
Receive, sort, and distribute mail and deliveries
Arrange and track outgoing courier services

Administrative Support

Provide day-to-day administrative support across departments
Raise and track Purchase Orders (POs) in line with procurement processes
Liaise with suppliers and internal stakeholders on PO status
Assist with invoice reconciliation and payment support documentation
Maintain accurate electronic and physical filing systems
Prepare documents, reports, and presentations as required
Order and manage office supplies and refreshments
Coordinate travel bookings, accommodation, and meeting logistics
Support onboarding administration for new employees and visitors
Maintain records and administrative databases
Assist with coordination of events and employee engagement initiatives

Office Coordination

Monitor shared office spaces to ensure functionality and professionalism
Liaise with vendors, facilities, security, and maintenance providers
Log and follow up on maintenance and facilities issues
Support compliance with health, safety, and security requirements

Customer Service

Deliver high-quality service to internal and external stakeholders
Build and maintain positive working relationships across teams
Respond to enquiries efficiently and escalate where necessary
Handle sensitive information with confidentiality and professionalism

General Responsibilities

Adhere to company policies, procedures, and workplace standards
Demonstrate professionalism, integrity, and discretion at all times
Manage workload effectively in a fast-paced environment
Perform additional duties as reasonably required

Skills and Competencies

Technical Skills

Microsoft Office (Word, Excel, Outlook, PowerPoint)
Experience with ERP/procurement systems (e.g., SAP) (advantageous)
Strong telephone etiquette
Good written and verbal communication
Office administration and coordination skills

Behavioural Competencies

Works well with others and builds positive relationships
Follows policies, procedures, and safety requirements
Communicates clearly and professionally
Adapts to changing priorities and environments
Remains productive under pressure
Takes accountability for delivering consistent results