First Line IT Engineer

First Line IT Engineer

Recruiter

Network Recruitment

Job Ref

ITE007807/STU

Date posted

Thursday, July 2, 2026

Location

Cape Town, South Africa

SUMMARY

A growing technology company is looking for an IT Support Technician to provide first-line technical support to users!

POSITION INFO

Key Responsibilities: Provide first-line IT support via phone, email, and ticketing systems. Troubleshoot hardware, software, network, and Microsoft 365 issues. Configure desktops, laptops, printers, and other IT equipment. Escalate complex technical issues when required. Maintain accurate support documentation and ticket updates. Perform routine system maintenance and updates. Promote IT security best practices and ensure compliance. Job Experience and Skills Required: Proven experience in a 1st Line IT Support role. Strong knowledge of Windows OS, Microsoft 365, and Active Directory. Experience using IT ticketing systems and remote support tools. Basic understanding of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi). Excellent troubleshooting, communication, and customer service skills. Ability to work independently and as part of a team. Apply now! For more exciting IT vacancies, please visit: If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions. Connect with me on LinkedIn!