Restaurant General Manager - Tokai

Are you the kind of leader who treats the business as if it were your own?

Do you thrive under pressure, build high-performing teams, and know exactly how to balance people, profit, and performance?

If so, this is your opportunity to take the reins and make a lasting impact.

As part of our exciting regional growth journey, we are looking for exceptional Restaurant General Managers who can lead from the front, drive operational excellence, and create a culture of accountability, energy, and success. This is more than just running a restaurant – it's about owning the result, developing future leaders, and delivering an unforgettable guest experience.

What You'll Be Doing

Taking full ownership of all aspects of the restaurant's operations

Leading, inspiring, and developing a team of managers and crew members

Driving sales growth and ensuring the restaurant consistently achieves its targets

Managing profitability through effective control of GP, labour, food costs, and operating expenses

Delivering exceptional customer experiences and creating a service-driven culture

Ensuring compliance with all brand standards, food safety, health and safety, and operational procedures

Analyzing business performance and implementing action plans to improve results

Recruiting, training, coaching, and succession planning future leaders

Managing staffing levels and ensuring optimal productivity

Overseeing stock management, ordering, and inventory control

Driving a culture of accountability, recognition, and continuous improvement

Ensuring the restaurant is always guest-ready, audit-ready, and operating at its very best

What We're Looking For

A strong and inspirational leader with a hands-on approach

A commercially minded individual who understands how to drive profitability

Someone who leads with passion, integrity, and accountability

Excellent communication and people management skills

The ability to make sound decisions and solve problems effectively

A results-driven mindset with a passion for operational excellence

A leader who can motivate teams to consistently exceed expectations

The ability to thrive in a fast-paced, high-pressure environment

Minimum Requirements

Grade 12 / Matric certificate (essential)

Minimum of 5 years' experience in a Restaurant General Manager, Senior Store Manager, or equivalent leadership role within the QSR, fast food, restaurant, retail, or hospitality industry

Proven experience managing large teams and high-volume operations

Strong financial acumen with the ability to confidently manage and report on:Turnover and sales performance

Gross Profit (GP)

Labour costs

Food costs

Net Profit

Productivity and staffing efficiencies

Waste control and stock variances

Audit scores and operational KPIs

Demonstrated success in driving sales growth and improving profitability

Experience in recruitment, coaching, and developing management teams

Strong administration, reporting, and computer literacy skills

Ability to work flexible hours, including weekends and public holidays

Reliable transport

A clear criminal record

South African citizenship or a valid work permit