Administrative Coordinator

Join the Adept Team!

Are you an organised, detail-oriented individual with a passion for customer service and administration? We are looking for a proactive Administrative Coordinator to join our dynamic team. If you thrive in a fast-paced environment, enjoy interacting with clients, and take pride in delivering exceptional administrative support, we'd love to hear from you!

This is a fully remote position, allowing you to work from the comfort of your home. The successful candidate must have a reliable internet connection and be able to work independently while remaining an active member of our collaborative team.

Key Responsibilities

As our Administrative Coordinator, you will be responsible for:

• Capturing and maintaining accurate client information on company systems.
• Documenting procedures and updating internal knowledge bases.
• Ensuring compliance with company policies and procedures.
• Processing cancellations accurately and ensuring all related actions are completed.
• Managing purchasing and inventory control.
• Creating invoices as required.
• Obtaining order numbers for standard applications.
• Resolving client tickets relating to LTE and Fibre installations, transfers, cancellations, upgrades, downgrades, migrations, conversions, and outdoor transfers.
• Coordinating installations, cancellations, and service changes with third-party providers.
• Management of domain registrations, renewals, and transfers, ensuring accuracy and continuity of services.
• Managing and coordinating VoIP number porting activities, including service provisioning, migrations, and the cancellation of VoIP/3CX services in accordance with operational requirements.
• Identifying training and performance gaps within the department.
• Providing on-the-job training and support to team members.
• Ordering hardware and equipment as required.
• Maintaining accurate stock records and inventory sheets.

Minimum Requirements

• Grade 12 (Matric).
• At least 1 year's experience in an administrative role.
• Extensive experience interacting with clients telephonically.
• Advanced Microsoft Office skills.
• Fluent in both English and Afrikaans (spoken and written).
• Experience within the ICT industry will be advantageous.
• A PA, Secretarial, or Administrative qualification will be beneficial.

What We're Looking For

The successful candidate will demonstrate:

• A strong customer service mindset.
• Excellent verbal and written communication skills.
• Strong organisational and administrative abilities.
• High attention to detail and accuracy.
• The ability to work effectively under pressure.
• Excellent problem-solving and conflict resolution skills.
• A proactive, professional, and mature approach to work.
• The ability to multitask while maintaining confidentiality.
• Initiative and the ability to work independently with minimal supervision.
• A results-driven attitude and commitment to delivering quality work.

Why Join Adept?

At Adept, we value our people and believe in creating an environment where employees can grow, learn, and make a meaningful impact. You'll be joining a supportive team that is committed to delivering exceptional service while fostering professional development.

If you're ready to take the next step in your career, we'd love to hear from you!