Retail MI Analyst

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

Accountability: Business Performance Management

• Develop and deliver performance reports and dashboards to monitor business performance against targets
• Analyse financial and operational data to identify trends, gaps, and improvement opportunities
• Support performance reviews by providing insights, commentary, and data-driven recommendations
• Track and report on key performance indicators (KPIs) and strategic objectives
• Conduct variance analysis (actual vs. budget/forecast) and highlight key drivers
• Enable data-driven decision-making through clear and actionable insights
• Collaborate with business units to understand performance drivers and reporting requirements
• Identify risks and opportunities impacting business performance and escalate where necessary
• Drive continuous improvement in performance tracking frameworks and MI reporting processes
• Support forecasting, planning, and target-setting activities with relevant data and analysis
• Complete and submit regulatory returns on time

Decision and Support

• Provide data-driven insights to support strategic and operational decision-making
• Analyse datasets to identify trends, risks, and opportunities
• Translate data into clear, actionable recommendations for stakeholders
• Develop scenario analysis and what-if models to support business decisions
• Support retail management with timely, relevant, and insight-focused MI
• Partner with business teams to understand decision requirements and provide tailored analysis
• Present findings in a clear, concise, and impactful manner (reports, dashboards, presentations)
• Ensure accuracy and reliability of data used for decision-making
• Proactively identify areas where data can enhance business decisions
• Continuously improve analytical approaches and tools to strengthen decision support capabilities

Compliance

• Ensure accuracy, integrity, and completeness of data used in MI reporting
• Implement and maintain controls over data sourcing, aggregation, and reporting processes
• Monitor and identify data quality issues, anomalies, and control gaps
• Support risk identification by analyzing trends, exceptions, and unusual patterns
• Ensure compliance with internal policies, governance standards, and regulatory requirements
• Maintain audit trails and documentation for all MI processes and data sources
• Drive continuous improvement of control frameworks and data governance practices

Risk & Control

• Maintain operational rigour by adhering to all procedures and processes to ensure consistently clean (green) audit outcomes.
• Comply with Absa’s operational risk and rigour requirements, including Health & Safety standards, premises security, KYC obligations, and anti‑money laundering regulations.
• Sign customer contracts on behalf of the bank only after all internal parties have reviewed and agreed to the terms in line with approved procedures.
• Ensure robust internal controls by proactively identifying compliance gaps, addressing process risks, and escalating any irregularities in accordance with bank policies.

Education

National Diplomas and Advanced Certificates: Financial Sciences (Required)