Agency Maintenance Consultant

CAREER OPPORTUNITY

Santam Broker Solutions has an exciting position available for an Agency Maintenance Consultant who will be based in the Agency Maintenance (AMT) department. The position is based at Santam Head Office in Tygervalley.

WHAT WILL YOU DO?

This role is focused on but not limited to; servicing broker requests, including enquiries.

WHAT WILL MAKE YOU SUCCESSFUL?

• Capture, maintain, and update intermediary contract information on relevant Santam systems, in line with authorised stakeholder requests, FAIS regulatory requirements, and internal Santam processes.
• Manage and respond to general intermediary enquiries, including processing amendments accurately and within agreed timelines.
• Monitor compliance with applicable legislation and internal requirements relating to intermediaries conducting business with Santam; identify, report, and support the resolution of compliance breaches and regulatory matters.
• Provide guidance and advisory support to Regional Managers, Relationship Managers, and key stakeholders on intermediary contract compliance and regulatory requirements.
• Support data quality initiatives, including data clean-ups and the resolution of IGF, PI, and FSP-related matters.
• Manage stakeholder expectations through effective communication and adherence to agreed turnaround times for submitted requests.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Matric);
• 3 years’ experience in short-term insurance environment;
• RE Certificate would be an advantageous
• Previous experience in client services environment would serve as a further advantage

SKILLS

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Strong administrative and organisational skills
• Attention to detail, proactive approach and a lateral thinker
• Bilingual (Afrikaans and English) would be advantageous
• Excellent conflict handling skills
• Computer Literate (MS Office Package including CRM experience)

KNOWLEDGE

• Relevant system knowledge (Mainframe and Policy Centre application) would be advantageous.

COMPETENCIES

• Deciding and initiating action
• Commercial thinking ability
• Persuading and influencing
• Following process and procedures
• Adapting and Responding to Change
• Performing / Coping under Pressure
• Living the values (The Santam Way)
• Planning and Organising
• Client Delight

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, andexpanding company, we are committed to transformation and growth. While our headquarters are in SouthAfrica, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialistbusiness owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitmentto Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clientscan focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe thefreedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles orshort-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourageapplications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance.This is Freedom!