Administrative Support & Receptionist

We are a boutique audit and accounting practice providing professional services including audit, tax, bookkeeping, and advisory support to a diverse client base of individuals, trusts, and corporates. We pride ourselves on delivering a high standard of client service in a close-knit, professional environment.

Role Overview

We are seeking a well-presented, organised, and proactive individual to join our team as Administrative Support and Receptionist. This role is the first point of contact for clients and visitors, and provides essential administrative support to our audit, tax, and advisory teams. The successful candidate will play a key role in ensuring the smooth day-to-day operation of the practice.

Key Responsibilities

• Manage the front desk: greet clients and visitors professionally, answer and direct incoming calls, and manage general email correspondence.

• Schedule and coordinate meetings, appointments, and boardroom bookings.

• Assist with client onboarding administration, including document collection and filing.

• Maintain accurate client records and support document management systems.

• Update and maintain tasks, activities, and job statuses on the firm's CRM and Planner system.

• Scan, save, and file documents in accordance with firm naming conventions and filing protocols.

• Provide administrative support to audit and tax teams, including formatting reports, preparing correspondence, and managing engagement letters.

• Handle incoming and outgoing mail, couriers, and deliveries.

• Order and manage office stationery and supplies.

• Assist with billing and invoicing administration.

• Support the preparation of client files for audit and tax engagements.

• Always maintain confidentiality with regards to sensitive client and firm information.

• Provide general support to partners and staff as required.

Minimum Requirements

• Matric / Grade 12 certificate (essential); a relevant administrative or office management qualification would be advantageous.

• Previous experience in a reception or administrative support role, ideally within an audit or accounting environment.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Comfortable working with CRM/practice management systems and document scanning software (training provided if required).

• Excellent verbal and written communication skills.

• Strong organisational skills and attention to detail.

• Professional telephone manner and client-facing presentation.

• Ability to multitask and prioritise in a fast-paced environment.

• Discretion when handling confidential client information.

Personal Attributes

• Friendly, professional, and client focused.

• Reliable and punctual.

• Able to work independently and as part of a team.

• Positive attitude and willingness to learn.

What We Offer

• Market-related salary, commensurate with experience.

• A supportive and professional working environment.

• Opportunity to grow within a well-established boutique practice.

To Apply

Please submit your CV and a short cover letter to [insert email/contact] by [insert closing date].

How to Apply

To help us avoid generic applications, we will only consider applications that follow these instructions exactly:

1. Prepare a 1-page cover sheet answering the 6 questions below.

2. Attach your CV and Matric certificate and any other transcripts of related qualifications.

3. Email documents to ***email_hidden***

4. Use this subject line: Receptionist and Admin Assistant – [Your Name and Surname]

Mandatory 1-Page Cover Sheet – 6 Questions

Applicants must copy these questions into a Word or PDF document and answer each one briefly (about 3–6 lines).

1. Location and Commute - Where do you live (suburb and town), and approximately how many kilometres and minutes is your daily commute to Benoni? Do you have reliable transport?

2. Relevant Experience - How many years of experience do you have in a receptionist and/or administrative assistant role, and in what type of business (e.g. audit firm, accounting practice, law firm, medical practice, other)?

3. Microsoft 365 Skills - Which of the following do you use confidently on a daily basis:

Word, Excel, Outlook, other Office 365 apps? Please rate your skill out of 10 for each (e.g. Word 8/10, Excel 7/10, Outlook 9/10) and mention one specific task you can do well in Excel and Word.

4. Multi-tasking Example - Give a recent example of a situation where you had to handle multiple tasks and tight deadlines at the same time. What were the tasks, and how did you ensure nothing was missed?

5. Attention to Detail and Neatness - Describe a situation where your attention to detail or neat, orderly work made a difference or prevented a mistake. What did you do, and what was the outcome?

6. Availability and Salary - What is your current notice period? What is your current or most recent total cost to company (CTC) and what is your salary expectation for this role?