Senior IT Technician

Syntell is a leading South African technology company with a proven track record in providing practical, innovative services and systems, including end-to-end traffic law enforcement services and systems; and state-of-the-art road traffic management systems offering complete turnkey solutions for intersection installations. In addition, we offer local authorities a complete outsource model for prepaid electricity vending and revenue enhancement services.

The Senior IT Technici an is responsible for the installation, administration, maintenance, and support of the organisation's IT infrastructure, including servers, virtualisation platforms, network equipment, firewalls, and end-user systems. The incumbent will ensure the availability, security, and performance of IT systems while providing advanced technical support and mentoring junior technical staff

Location: Centurion, Gauteng

Reporting Line Manager(s): IT Security and Infrastructure

Employment Type: Permanent Employment

Main Responsibilities

Infrastructure Management

• Install, configure, maintain, and troubleshoot Windows Server environments.
• Administer VMware virtualisation infrastructure, including the creation, configuration, migration, and maintenance of virtual machines.
• Monitor server health, performance, storage, and system availability.
• Perform system upgrades, patches, and firmware updates.

Network Administration

• Configure, maintain, and troubleshoot LAN, WAN, and wireless networks.
• Install and support network switches, routers, and associated networking equipment.
• Monitor network performance and recommend improvements.

Firewall and Security Management

• Configure, manage, and maintain enterprise firewall solutions.
• Implement and maintain firewall security policies, VPN connectivity, NAT rules, and access control lists.
• Monitor network security, investigate security incidents, and implement corrective actions.
• Maintain endpoint security and antivirus solutions.

Technical Support

• Provide Level 2 and Level 3 technical support to users.
• Diagnose and resolve complex hardware, software, and network issues.
• Support Microsoft Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 environments.
• Assist with disaster recovery planning and business continuity procedures.

Systems Administration

• Manage user accounts, permissions, and security groups.
• Perform regular backups and restoration testing.
• Maintain system documentation and standard operating procedures.
• Ensure compliance with organisational IT policies and security standards.

Project Support

• Participate in IT infrastructure projects and system implementations.
• Assist with technology upgrades, migrations, and deployments.
• Provide technical guidance to junior IT personnel.

Qualifications & Experience

• Matric
• Valid Code B Driver’s licence.
• Relevant National Diploma or a degree in Information Technology or Computer Systems.
• Minimum of 5 years' experience in an IT infrastructure support role.
• Proven experience administering VMware virtualisation environments.
• Experience configuring and managing enterprise firewalls.
• Experience supporting Windows Server environments and Microsoft technologies.
• Experience in network administration and troubleshooting.
• Willingness to travel between organisational sites when required.
• Availability to provide after-hours support and participate in an on-call roster when necessary.

Desirable Certification

• Microsoft Certified (Windows Server or Azure)
• Fortinet NSE / FCP
• CompTIA Network+
• CompTIA Security+
• VMware Certified Professional (VCP)

Functional and Behavioural Competencies

• Excellent problem-solving and analytical skills.
• Strong troubleshooting abilities.
• Good communication and interpersonal skills.
• Ability to work independently and within a team.
• Good planning and organisational skills.
• High level of integrity and professionalism.
• Ability to work under pressure and manage multiple priorities.

How to apply

EMAIL your CV and CERTIFIED copies of your qualifications and ID with reference number #CN_SITTN to ***email_hidden***.

You may also contact the HR Department on 011 582 2522 for any questions regarding the vacancy. If you do not hear from us in 2 weeks after your application, please consider your application