Mid‑Level Business Analyst (eCommerce / Digital)

We’re

Hiring: Mid‑

Level

Business Analyst (eCommerce / Digital)

We’re looking for a mid‑ level Business Analyst to join our growing digital/eCommerce team. If you enjoy wearing multiple hats, care deeply about

UX/UI and user journeys and want to take real ownership of delivery and outcomes, this could be for you.

What You’ll Do

• Analyse and document business requirements with a strong focus on UX, UI and end‑to‑end customer journeys
• Manage and de‑escalate client concerns with confidence and professionalism
• Support the day‑to‑day running of the team, ensuring high‑quality delivery outputs
• Work closely with a Senior Business Analyst who will mentor and guide you
• Help grow and manage the product through strong process, prioritisation and collaboration
• Liaise with stakeholders across all levels of the business
• Coordinate vendors and support third‑party integrations (exposure to integrations is a plus)

What We’re Looking For

• 2–5 years’ experience as a Business Analyst in a digital or software environment
• Strong understanding of UX/UI and user journeys (eCommerce experience beneficial, not essential)
• Comfortable multitasking and adapting in a fast‑paced environment
• Process‑driven, delivery‑focused and eager to take ownership
• Confident communicator who can work with both technical and non‑technical teams
• Willingness to be mentored and grow into increased responsibility

If you’re ready to step into a role with real ownership, strong mentorship and room to grow, we’d love to hear from you.