Clearing and Settlement Specialist
GoTyme ZA (South Africa)
Overall Purpose of the Role
The Clearing and Settlement Specialist is responsible for ensuring the accurate and timely processing of clearing and settlement activities, investigations, reconciliations, and customer-related queries in accordance with bank, industry, and regulatory requirements.
The role requires a highly analytical and customer-focused individual who can independently manage operational responsibilities, identify opportunities for process improvement, and contribute to the continuous enhancement of the Clearing and Settlement function.
Requirements
Key Responsibilities
• Manage daily clearing and settlement processes within agreed service level agreements (SLAs).
• Investigate and resolve settlement exceptions, operational incidents, and customer-related queries.
• Perform reconciliations and ensure timely resolution of breaks and discrepancies.
• Liaise with internal stakeholders, industry participants, and service providers to resolve operational issues.
• Monitor operational queues and workloads to ensure compliance with internal and industry turnaround times.
• Identify, assess, and escalate operational risks and control weaknesses.
• Support audit, compliance, and regulatory requirements within the function.
• Contribute to process improvements, automation opportunities, and operational efficiencies.
• Develop and maintain process documentation, procedures, and controls.
• Participate in testing and implementation of new products, systems, and process enhancements where required.
• Support business continuity and operational resilience initiatives.
Risk and Control Responsibilities
• Adhere to all bank policies, procedures, and regulatory requirements.
• Maintain a strong risk and control mindset in all operational activities.
• Identify and escalate operational risks, incidents, and control failures.
• Ensure customer and industry obligations are met consistently.
• Support a culture of compliance, accountability, and operational excellence.
Experience Required
•Banking, financial services, or payments operations.
•Clearing and settlement processes.
•Customer service or customer support environments.
•Reconciliation, investigations, or operational processing roles.
•Process improvement, automation, or operational efficiency initiatives.
•Risk management, compliance, or control-focused functions.
•(The above experience is advantageous but not mandatory.)
Skills Required
•Proficiency in Microsoft Office, particularly Excel.
•Strong analytical aptitude and problem-solving ability.
•Demonstrated ability to learn new systems and processes quickly.
•Customer-focused approach and commitment to service excellence.
•AI proficiency
•Strong analytical and problem-solving skills.
•Ability to think independently and exercise sound judgement.
•Excellent attention to detail and accuracy.
•Strong organisational and time-management skills.
•Customer-centric mindset with a passion for delivering positive customer outcomes.
•Ability to manage competing priorities in a fast-paced operational environment.
•Strong verbal and written communication skills.
•Continuous improvement mindset with an interest in automation and process optimisation.
•Ability to work effectively both independently and within a team.
•High level of integrity and accountability.
