Commercial Operations Analyst

Commercial Operations Analyst

Reports to: Commercial Manager — Enterprise Division

Division: Enterprise Division — Commercialisation Function

Experience level: Mid-level (3–5 years)

Employment type: Full-time

ABOUT THE ROLE

The Commercial Operations Analyst is the operational backbone of the Commercialisation function within the Enterprise Division. Reporting directly to the Commercial Manager, this role is responsible for the coordination, consolidation, and delivery of all commercial reporting and performance management activities across the division.

The role sits at the intersection of data management, reporting execution, and commercial coordination. The Commercial Operations Analyst collects and consolidates inputs from multiple team members and functions, translates that data into structured, accurate reporting outputs, and ensures timely delivery to the Project Management Office (PMO) and Management Committee (Manco) on behalf of the Commercial Manager and the Chief Commercial Officer.

This is a role for a highly organised, detail-oriented individual who thrives in a coordination function, is comfortable managing multiple concurrent workstreams, and takes pride in producing polished, accurate outputs under deadline pressure. The successful candidate will bring solid operational and analytical foundations — and will grow their commercial exposure progressively through direct support of the Commercial Manager and engagement with senior divisional leadership.

KEY RESPONSIBILITIES

Reporting and data consolidation

• Collect, validate, and consolidate commercial performance data from multiple team members and functions across the Enterprise Division into unified, accurate reporting outputs.
• Maintain a central data register for all reporting inputs, ensuring version control, data integrity, and traceability at all times.
• Identify gaps, inconsistencies, or delays in data received from contributing team members and proactively follow up to resolve them ahead of reporting deadlines.
• Ensure all data submissions are complete, correctly formatted, and ready for review by the Commercial Manager before onward submission.

PMO and Manco reporting

• Prepare and maintain the Commercial Manager's reporting submissions to the Project Management Office (PMO), ensuring all inputs meet required formats, timelines, and governance standards.
• Compile the monthly Management Committee (Manco) reporting pack on behalf of the Commercial Manager, incorporating pipeline data, deal status updates, onboarding progress, and divisional performance metrics.
• Support the Commercial Manager in preparing presentation materials and supporting documentation for executive-level meetings and strategic reviews.
• Track and follow up on actions and commitments arising from PMO and Manco submissions, ensuring accountability and timely resolution.

Commercial dashboards and performance tracking

• Build and maintain commercial performance dashboards that provide clear, real-time visibility into key divisional metrics including deal pipeline, revenue contribution, onboarding milestones, and contract status.
• Produce regular performance summaries for the Commercial Manager, highlighting trends, risks, and items requiring attention or escalation.
• Track pipeline activity across the division, maintaining an accurate and current view of deals in progress, deals closed, and deals at risk.
• Continuously improve dashboard design and reporting templates to enhance readability and usefulness for senior audiences.

Pipeline and deal tracking

• Maintain an up-to-date pipeline register across all active commercial opportunities within the Enterprise Division.
• Coordinate with category heads, account managers, and the Commercial Manager to ensure pipeline data is accurate, complete, and current.
• Flag stalled deals, pipeline gaps, or at-risk opportunities to the Commercial Manager in a timely manner.
• Support the Commercial Manager in preparing pipeline reviews and forecasting inputs for divisional planning cycles.

Contract and onboarding administration

• Maintain an accurate and up-to-date contract register, tracking contract status, renewal dates, key commercial terms, and signatory requirements across the division's client and supplier base.
• Support the client onboarding process by tracking milestones, coordinating documentation requirements, and following up with internal stakeholders to ensure timely completion.
• Assist with the preparation, filing, and version control of commercial agreements, addenda, and supporting documentation in line with internal governance requirements.
• Flag contractual risks, upcoming renewals, or onboarding delays to the Commercial Manager proactively.

Cross-functional coordination

• Serve as the central coordination point between the Commercial Manager and contributing team members for the collection, validation, and submission of all reporting inputs.
• Liaise with the PMO, finance, and operations teams to ensure alignment on reporting timelines, data definitions, and submission standards.
• Support the Commercial Manager with day-to-day operational tasks including meeting preparation, agenda management, action tracking, and follow-up on outstanding items.
• Contribute to the continuous improvement of reporting processes, templates, and data collection workflows within the Commercialisation function.

QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree or diploma in Business Administration, Commerce, Operations, Information Management, Finance, or a related field.
• 3 to 5 years' experience in an operations analysis, business analysis, commercial reporting, or administrative coordination role.
• Demonstrated experience preparing reports and consolidated outputs for senior leadership audiences including Manco or equivalent.
• Strong proficiency in Microsoft Excel and PowerPoint; experience with BI tools such as Power BI, Tableau, or similar is advantageous.
• Experience in the fintech, VAS, prepaid content, or financial services environment is strongly preferred.
• Demonstrated ability to manage multiple reporting deadlines simultaneously without compromising accuracy or quality.
• Experience with contract administration, client onboarding processes, or pipeline tracking is beneficial.
• Familiarity with API-based platforms or transactional technology environments is an advantage.

CORE COMPETENCIES

• able to manage competing priorities, multiple data sources, and tight deadlines without losing accuracy or composure. Organisational excellence:
• consistently produces reporting outputs that are accurate, complete, and professionally presented. Attention to detail:
• takes ownership of chasing inputs, tracking actions, and keeping reporting timelines on track without being prompted. Proactive coordination:
• strong written and verbal skills with the ability to produce structured, professional outputs for senior audiences. Clear communication:
• brings structured, repeatable processes to data collection, reporting, and administrative workflows. Operational discipline:
• eager to understand the business context behind the data and grow commercial acumen over time. Commercial curiosity:
• handles sensitive commercial, financial, and strategic information with professionalism and confidentiality. Discretion:
• builds effective working relationships across functions and levels of seniority within the division. Collaboration:

KEY WORKING RELATIONSHIPS

• primary line manager; provides day-to-day direction, priorities, and sign-off on reporting outputs. Commercial Manager —
• indirect; outputs contribute to the CCO's Manco reporting and executive submissions. Chief Commercial Officer —
• data suppliers who feed inputs into consolidated divisional reporting. Enterprise Division team members —
• formal reporting submissions and governance alignment. Project Management Office (PMO) —
• alignment on financial data, budget reporting, and cost tracking inputs. Finance team —
• pipeline data, deal status updates, and onboarding milestone tracking. Category heads and account managers —
• coordination on client onboarding progress and documentation. Operations and onboarding teams —

GROWTH AND DEVELOPMENT

This role is designed as a structured entry point into the commercial function of the Enterprise Division. The Commercial Operations Analyst will progressively develop commercial acumen through direct exposure to divisional strategy, executive reporting, and deal activity. Strong performance in this role creates a natural pathway toward a Commercial Analyst or Senior Commercial Analyst position as the individual's commercial judgment and strategic contribution develops over time.