General Manager Nkomazi Game Reserve

Job Advert Summary

General Manager's main responsibilities lie in Leadership and Management, Guest experience, Lodge financial, compliance and controls.

Staff development and HR management, Communication and Community & Environment sustainabillity.

Its is your responsiblity to efficiently manage the Game Reserve by instilling values of Excellence, Innovation, Integrity, Respect, Passion in your staf and guests alike

Minimum Requirements

• Relevant tertiary qualification in Hospitality Management, Hotel Management, Tourism Management, Business Management or a related field.
• Minimum of 8 years' management experience in the luxury hospitality industry, including at least 5 years in a General Manager or Senior Lodge Manager role within a luxury safari lodge or game reserve.
• Proven leadership experience overseeing all aspects of lodge operations, including accommodation, food and beverage, housekeeping, maintenance, guest experience, finance and people management.
• Strong financial acumen with experience in budgeting, forecasting and cost control.
• Sound knowledge of South African labour legislation, health and safety, and hospitality compliance.
• Excellent leadership, communication and interpersonal skills, with the ability to lead and develop high-performing teams.
• Passion for conservation, sustainable tourism and delivering exceptional guest experiences.
• Valid South African driver's licence.

Duties and Responsibilities

General Management

• Manage all aspects of the Lodge
• Manage the maintenance, look, aesthetics and functionality of Nkomazi Game Reserve assets such as Game drive vehicles, guest infrastructure, staff facilities. IT infrastructure, BOH equipment, swimming pools
• Maintain and ensure the good will of the Nkomazi brand at property level
• To ensure the developed set of the Lodge standards are upheld and maintained;

• To ensure management personnel of the Lodge is up to the highest standards

• To ensure the management structure of the Lodge is streamlined and effective and in line with hospitality trends;
• Set-up, attend and direct daily and monthly HOD and staff meetings

Development and Staff Management

• Earmark and develop individuals who show potential to grow into positions

• Implement training and career development plans

• Provide effective leadership through professional man-management and encouragement of all subordinates, including outsourced services

Communication and Systems

• Maintain the use of existing systems in line with the Group standards for effective communication and operations

• Ensure both verbally and through effective communication platforms that the front-line staff communicate accurately and articulately with all guests and external stakeholders

Financial and Compliance

• Compile all operational expenditure & costs for Monthly reporting purposes

• Manage all expenditure in accordance to predetermined budgets

• Report and provide supporting documents and information for request and review for any proposed variable / emergency expenses

• Manage supplier relationships, procurement and credit relationships

• Ensure compliance with set operational variable costs

• Ensure correct operating licenses are in place, current and always up to date