VAPs Sales Agent - Call Centre

Reference: HQ001276-Tasmi-1

Job title : VAPs Sales Agent

Location : Mill Park, Gqeberha

Job Type :Telesales

Industry : Short-term Insurance

Role overview/purpose

To drive revenue growth by effectively upselling a range of value-added products to existing and prospective customers, while consistently delivering exceptional customer service. The role requires strong sales capability, the ability to identify customer needs and positioning relevant solutions that enhance customer value and experience.

Qualification

• Matric/Grade 12
• RE 5 (Required if past DOFA Date)
• FAIS credits (Required if past DOFA Date)
• Meet the regulatory requirements (e.g. DOFA period, FAIS Fit & Proper)

Experience and skills required

• 1 year Inbound/Outbound call centre sales experience
• 1 year VAPS experience (beneficial)
• Fluency in English is essential plus one other official language.

Key Responsibilities

• To share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team.
• Identify upsell opportunities by understanding customer needs and profiles.
• Promote and sell value-added products to existing and prospective customers.
• Deliver a high standard of customer service in every interaction.
• Apply effective sales techniques to achieve and exceed targets.
• Handle objections confidently and close sales professionally.
• Ensure accurate capturing of customer information and sales details.
• Maintain product knowledge to confidently position solutions.
• Adhere to compliance and quality assurance standards.
• Meet defined KPIs including conversion rates, call quality, and productivity.
• Follow up on leads and customer commitments within agreed timelines.
• Contribute to a positive team culture and continuous improvement

Non-technical skills

• Sales Driven
• Strong communication and interpersonal skills
• Active listening and empathy
• Persuasion and influencing ability
• Customer-centric mindset
• Problem-solving and critical thinking
• Adaptability and resilience
• Time management and ability to prioritise
• Confidence and professionalism
• Emotional intelligence
• Attention to detail
• Teamwork and collaboration
• Self-motivation and accountability

Application requirements

• Comprehensive CV with clear reasons for leaving
• Clear ID Copy
• Last 6 months payslips
• All qualifications relating to the application (Matric, RE5, FAIS) etc

Values

The Candidate will be expected to operate in line with our company values:

• Passion: We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead to a strong bias toward action and strive for excellence!
• Care: We care deeply for ourselves, the people we work with, our customers, the communities we live in, the country we call home and the planet which hosts us!
• Integrity: We always do the right thing, even when nobody is watching!
• Growth: We always strive to make a positive contribution on our journey to significance! We (us and the business) grow, because our people grow! Our curiosity drives Innovation and our resilience keeps us determined when the going gets tough! We have the courage to make decisions and to have the tough conversations.
• Diversity: We respect and cherish each other and listen to all opinions! We are all unique, which makes the “us” stronger! Through collaboration, we ensure that the whole is greater than the sum of its parts!

To apply email CV, ID Copy, Matric Certificate and any other qualifications or certifications to ***email_hidden***

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