Team Leader

To oversee and coordinate daily team operations to ensure efficient task execution, optimal resource utilisation, and a consistent workflow that meets operational objectives and quality standards.

Hello Future Team Leader

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our team in FNB Private Banking & Wealth Management – Solutions Suite, you will have the opportunity to lead, inspire, and develop a high-performing sales team while driving business growth and delivering exceptional customer outcomes. Join a collaborative environment where innovation, leadership, and performance are valued, and where your impact can make a real difference.

Are you someone who can

• Lead and motivate a team of Sales Advisors to achieve sales, service, quality, and productivity objectives.
• Drive team performance through coaching, development, and effective performance management.
• Ensure operational excellence through strong governance, compliance, risk, and process management.
• Use performance insights and trends to identify opportunities and deliver improved business results.
• Build and maintain effective stakeholder relationships to support business objectives and customer outcomes.
• Support talent development through recruitment, onboarding, mentoring, and career growth initiatives.
• Champion change, innovation, and continuous improvement within the team and broader business.
• Support talent development through recruitment, interviewing, onboarding, mentoring, and career growth initiatives, ensuring new joiners are effectively integrated into the suite.

You will be an ideal candidate if you:

• Hold a FSCA-recognised NQF Level 7 qualification.
• Hold an RE5 Certification.
• Are Mandated for Intermediary Sub-Categories 1.17, 1.18, and 1.22 (not currently under supervision).
• Act as Supervisor for employees requiring FAIS supervision, completing the necessary call evaluations, assessments, and sign-off requirements.
• Previous leadership, mentoring, coaching, or people management experience in the Sales Call Centre space will be advantageous.

You will have access to

• A dynamic, high-performance environment that encourages innovation, reward and continuous improvement.
• Opportunities to network, collaborate, and learn from industry-leading professionals.
• Leadership development and career growth opportunities.
• Exposure to strategic projects and business initiatives.
• Opportunities to make a meaningful impact through people leadership and business success.
• Cross-functional exposure to various products, teams, and business areas within Private Banking & Wealth Management.

We can be a match if you are:

• Adaptable, curious, and eager to embrace change.
• Sales-driven, customer-centric, and passionate about achieving exceptional results.
• A natural leader who enjoys developing, coaching, and empowering others to succeed.
• An influential communicator with strong relationship and stakeholder management skills.
• Resilient, accountable, and able to perform in a fast-paced, target-driven environment.
• Committed to continuous improvement, innovation, and operational excellence.
• Motivated by creating high-performing teams and delivering outstanding customer experiences.

Ready to make an impact, drive performance, and develop future talent? Take the next step in your leadership journey and apply today.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

17/07/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.