International Administrator

We're Hiring: International Administrator

Business Unit: Lesaka Merchant – Growth and International

Department: Growth and International

Reports To: International Admin Manager

Role Purpose

The International Administrator is responsible for supporting international business operations through effective voucher stock management, contract administration, sales support, customer relationship management, and operational reporting. The role works closely with in-country teams, suppliers, Finance, and Sales departments to ensure smooth operational processes and excellent stakeholder support.

Primary Focus

To manage voucher stock processes, support contract administration, maintain customer and supplier relationships, ensure operational accuracy, and provide administrative support to international teams while ensuring compliance with internal processes and service level requirements.

Key Responsibility Areas & Associated Tasks

Voucher Stock Management

• Daily Ordering and loading of vouchers for International Companies
• Liaising with international suppliers on pending voucher orders
• Receiving voucher stock on Sage
• Working closely with Finance on any stock related queries

Contracts, Stock Management and Sales Support

• Ensure that all Vendor contracts are received and processed before month-end according to company process
• Monitor pending contracts for processing
• Attend to all contract related requests from Finance & Sales Teams
• Ensuring accuracy of contracts captured on Content Ready and Freshdesk for stock management

Customer Relationship Management

• Assisting in-country support teams with support queries logged as needed
• Dealing with support and administrative escalations received from stakeholders
• Ensuring escalations are dealt with according to SLA requirements
• Dealing with suppliers and other internal departments to resolve related escalations

Reporting & Team Collaboration

• Monitoring of operational processes and discuss concerns with Management
• Provide relevant Head Office support to International Teams as needed

Key Competencies Required

• Customer service ethic with a track record of good customer service and continuous improvement
• Able to work independently as well as a member of a team
• Actively seeks feedback, able to withstand criticism and use constructive criticism to improve
• Highly professional, high personal standards, able to produce work of a high quality
• Shows initiative

Qualifications & Experience

• Matric Equivalent Education – Preferred Experience
• 1+ years of administration experience in fintech, payments, banking, telecommunications, or high-growth technology environments
• Proven experience managing voucher stock, contracts, customer relationships
• Strong understanding of the order processing and contract management for international business units Technical Competencies
• Microsoft Office – proficient

Ready to Join Our Growth and International Team?

If you are a highly professional and customer-focused administrator with experience in stock management, contract administration, and stakeholder support, this is an exciting opportunity to contribute to a growing international business while working closely with teams across multiple markets. Apply today and become part of our dynamic Growth and International team.