Information Technology Technician
Premier
Job Purpose
- This position is responsible for providing IT Technical Support to our end-users at all our sites in the Inland region.
Key Responsibilities
- Desktop Support (HP and Dell)
- Laptop Support (HP and Dell)
- Microsoft Intune
- Windows 11 and Office 365
- Mobile Devices Support (iOS and Android)
- Microsoft Intune Managed Devices
- Konica and Lexmark Printer Support
- Site Server Control and Support
- Procurement & Supplier liaison
- Asset Inventory Management
- Access Control support
- Network Management
- WAN Management
- Monitoring and Measurement reporting
- Lots of Travel Required so vehicle must be reliable
Qualification Requirements
- High School / Grade 12
- Microsoft MS-900 Certification
- CompTIA A+ or equivalent
- CompTIA Network+
Experience Requirements
- Fortinet\NSE exposure or equivalent hand-on experience.
- Experience in a customer service environment
- Minimum 3 years related IT experience
- Network knowledge of both WAN and LAN
- SLA / Contract management
- Broad IT technical knowledge
Key Outputs
- Strong knowledge of Windows 11 environments.
- Familiarity with Microsoft Office 365 Suite
- Android and iOS knowledge.
- In-depth understanding of networking protocols (VLANs, TCP/IP, DNS, DHCP etc)
- Strong Networking Skills
- Firewall and VPN fundamentals.
- Ability to troubleshoot hardware and software issues effectively.
- Good communication skills in English.
- Customer-oriented mindset and problem-solving attitude.
- Ability to work independently and in a team.
- Time management and multitasking capabilities.
- 24/7 contact ability.
- Structured Troubleshooting approach and ability to manage priorities.
- Good Documentation Skill.
