Customer Service Representative

WE'RE HIRING | Customer Service Representative – US Healthcare & Case Management

HEYA is looking for experienced and customer-focused South African Customer Service Representatives to join our team supporting a US Healthcare & Case Management Team (In Office).

If you have a passion for helping people, thrive in a fast-paced environment, and are looking for an exciting opportunity to grow your career, we'd love to hear from you!

Key Responsibilities

• Handle inbound and outbound customer enquiries
• Assist patients, healthcare providers, caregivers, and insurance representatives
• Schedule appointments and support case management administration
• Capture accurate customer information on CRM systems
• Resolve customer queries professionally and escalate complex matters when required
• Deliver exceptional customer service while maintaining confidentiality and compliance

What We're Looking For

• Excellent communication skills
• Strong customer service orientation
• Empathy and professionalism
• Attention to detail
• Problem-solving abilities
• Ability to multitask in a fast-paced environment
• Team player with a positive attitude

Minimum Requirements

Grade 12 / Matric

1–2 years' customer service or call agent experience

Healthcare, medical insurance, or case management experience (highly advantageous)

Computer literate with experience using CRM systems and Microsoft Office

Excellent verbal and written English communication skills

Willing and able to work US business hours

Location: South Africa, Johannesburg (IN-OFFICE)

Position: Full-Time

Working Hours: -+ 3pm - 11pm SAST (Please note that shift times may vary due to Daylight Saving Time adjustments or client request agreement)

Ready to take the next step in your career?

Send your CV to ***email_hidden*** and use the subject line: Customer Service Representative – US Healthcare

HEYA APPLICATION LINK:https://zurl.to/HCZq?source=CareerSite

Join HEYA and become part of a team committed to delivering world-class customer experiences.

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