Divisional Manager

Duties & Responsibilities

• Take full responsibility and management of all units under this portfolio.
• Relationship building with the client and customers on a daily basis (essential).
• Must be able to work long hours and over weekends should there be a need.
• Provide effective leadership to cleaning managers and their team of cleaning staff.
• Ensure the company’s image is projected through excellent client relationships, quality of service, product and productivity.
• Develop medium and long-term strategies to grow the business in conjunction with the operations manager.
• Comply with the divisions budgetary requirements within the financial guidelines.
• Understand and maintain all financial aspects of the business – budgeting, forecasting.
• Understand and implement company standards, policies and procedures in line with legislation.
• To work and operate in a stressful environment and perform well under pressure.
• Ensure quality control is in accordance with the company standards.
• Oversee cash management (control of debtors, stock checks and cash checks etc.).
• Effect profit growth in all areas of responsibility.
• Meeting agreed deadlines with regards to submission of forecasts, profit and losses etc.
• Human resources management (including I.R., training and development) and performance management and leave management.
• Operational standards – Maintain and improve on operational standards as agreed.
• Meeting all quality / star grading standards within the areas of responsibility, as per Companies grading checklist and KRAs within the performance management scheme.
• Be innovative and implement new ideas.
• Ensure consistency of staff uniforms.
• Responsible for month sign off.
• Ensure that CM is developing.
• Maintain the Companies core values.
• Ensure smooth running of Biometrics system.
• Planned stock days maintained at unit budget of 7 days.
• Operational Excellence.
• Succession planning, brand identity, contract retention, labour optimization.
• May be required to assist with any other duties that may be outside scope of responsibility.

Skills and Competencies

• Flexibility with respect to working hours.
• Ability to build and maintain a motivated team in a dynamic environment.
• Innovative approach to streamlining systems
• Knowledge of cost centres
• Excellent client relations skills
• Knowledge of legislation relevant to the industry
• Customer service orientated
• Able to handle large multi-sites
• Sound business acumen and excellent problem solving skills
• Operatoinal Management experience within the cleaning industry is essential.
• Operational Standards: Performance management, financial analysis, computer proficiency and human resources.
• Entrepreneurial skills: Strategic management, outcome focus and productivity.
• Interpersonal Skills: Client/customer interface, managing group process, communication skills (verbal and written) and organizational skills.

Qualifications

• Minimum Matric
• Relevant tertiary qualification and/or equivalent experience
• Knowledge of legislation relevant to the cleaning industry
• Must have a valid driver’s license and own reliable vehicle
• Minimum of 5 years management experience in similar role