Telco B2B Solution Designer

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Solution Designer – Business Portal (Telco B2B CRM & Quoting)

Role Overview

We are seeking a Solution Designer to define and shape end-to-end technical solutions for a B2B Business Portal within a telecommunications environment. The role focuses on CRM and quoting/CPQ-style journeys across mobile and fixed-line services, translating business requirements into delivery-ready solution designs.

This is a design and architecture role, not a hands-on development position. However, strong technical literacy is essential, including the ability to understand code-level concepts and collaborate closely with engineering teams.

Key Responsibilities

• Define end-to-end solution designs for portal-based B2B journeys (e.g. onboarding, quote-to-order, configuration, fulfilment touchpoints).
• Lead structured requirements and design workshops (e.g. JAD or similar), aligning business, product, and technical stakeholders.
• Translate functional and non-functional requirements into implementable architectures, including service boundaries, integration patterns, data flows, and orchestration logic.
• Design solutions leveraging microservices, API-first approaches, cloud-native platforms, and event-driven patterns where appropriate.
• Ensure designs address performance, scalability, resilience, security, and operational considerations.
• Produce clear, high-quality design artefacts using industry standards (e.g. UML use cases, sequence diagrams, component diagrams, interface specifications).
• Design solutions that use custom UI frameworks and modern front-end architectures, without performing UI or application development.
• Collaborate with delivery and engineering teams to ensure solution designs are feasible, well understood, and aligned to delivery sequencing (e.g. environments, releases, branching strategies).
• Apply a working understanding of agentic AI–enabled solutions, including where such capabilities fit in an enterprise architecture, and how they interact safely with systems, users, and controls.

Domain Experience

Required Skills & Experience

• Strong experience designing solutions for Telco CRM and quoting environments.
• B2B experience highly preferred.
• Experience across both mobile and fixed-line services is mandatory.

Solution Design & Architecture

• Proven ability to independently define solutions from problem statement through to detailed design.
• Hands-on experience producing UML and architecture design artefacts suitable for delivery teams.
• Solid understanding of microservices architecture, API design, and integration patterns.
• Strong grasp of cloud-native concepts (scalability, resilience, observability) and performance engineering principles.

Technical Literacy

• Comfortable working with engineers and understanding code-level concepts (e.g. APIs, data contracts, branching and merging concepts), without being a developer role.
• Experience working in modern SDLC and agile delivery environments.

Personal & Interpersonal Skills

• Strong facilitation and communication skills; able to engage confidently with both technical and non-technical stakeholders.
• Structured thinker with the ability to handle ambiguity and drive decisions.
• Clear, concise written communication, particularly for design documentation.

Beneficial (Nice to Have)

• Experience with MERN stack or similar modern web technologies, from a solution design perspective.
• Exposure to AI-enabled or agentic workflows, orchestration concepts, or intelligent automation.
• Knowledge of complex B2B product configuration and pricing models.

Deliverables Typically Produced

• End-to-end solution designs and option assessments
• UML diagrams (use case, activity, sequence)
• High- and low-level design documentation
• Integration and API specifications
• Workshop outputs, decisions, and design rationale

Why join us? We offer a transparent, fast paced approach career progression, with a focus on your strengths and continuous coaching from senior colleagues You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools Flexible work arrangements and a range of benefits including competitive rewards You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends You will also have opportunities to make a difference to the communities in which we work and live Next Steps If this sounds like the ideal role, career, and company for you, click below to apply. To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news .Accenture Middle East Africa : LinkedIn, Instagram, Facebook, Twitter, YouTube

Technical Degree or years in relevant field