Facilities Manager

Duties & Responsibilities

Client & Stakeholder Management

• Build and maintain strong relationships with the client, building owners, and contractors
• Act as the primary point of contact for all facilities-related matters
• Ensure client satisfaction through proactive service delivery and continuous improvement

Operational Management

• Oversee daily operations of facilities services in line with contractual requirements
• Manage service delivery against agreed Service Level Agreements (SLAs)
• Monitor helpdesk performance and service outputs
• Implement best practices to improve operational efficiency

Financial Management

• Manage and control contract budgets
• Monitor site financial performance and ensure cost control
• Identify opportunities for revenue growth and cost reduction
• Prepare and submit monthly financial and operational reports

People Management

• Lead, manage, and support facilities staff (technical and non-technical)
• Conduct performance reviews and provide coaching and development
• Foster a productive and collaborative team environment

Compliance & SHEQ Management

• Ensure compliance with Safety, Health, Environment & Quality (SHEQ) standards
• Implement and monitor adherence to ISO 9001, 14001, and 18001 standards
• Ensure compliance with the Occupational Health and Safety Act
• Conduct regular technical and safety audits

Contract & Vendor Management

• Manage subcontractors and external service providers
• Ensure adherence to contractual agreements and service standards
• Maintain effective supplier relationships

Maintenance & Projects

• Oversee preventative and reactive maintenance programs
• Support execution of approved capital projects
• Ensure optimal functioning of facilities equipment and infrastructure

Reporting & Continuous Improvement

• Compile technical and management reports for stakeholders
• Analyse performance data to identify improvement opportunities
• Drive continuous improvement initiatives and benchmarking

Skills and Competencies

Technical Skills

• Strong understanding of facilities equipment, materials, and services
• Knowledge of preventative maintenance systems
• Budgeting and financial management skills
• Proficiency in MS Office (Word, Excel)
• Understanding of SHEQ frameworks and ISO standards

Behavioural Competencies

• Writing and Reporting: Produces clear and structured reports
• Applying Expertise and Technology: Applies technical knowledge effectively
• Analysing: Interprets data and solves complex problems
• Planning and Organising: Manages resources and priorities effectively
• Delivering Results: Focuses on achieving targets and customer satisfaction

Qualifications

Minimum Qualifications

• Grade 12
• Relevant tertiary qualification (preferably in Engineering or related field)

Experience

• 2–5 years’ experience in Facilities Management, Engineering, Property, or Project Management
• Experience managing technical and non-technical teams
• Exposure to SHEQ standards and compliance
• Experience working with SLAs and management contracts
• Knowledge of labour relations (LRA)
• Financial and business management experience

Additional Requirements

• Valid driver’s license and own transport
• Willingness to travel and work after hours when required