Senior Facilities Manager

Tsebo Facilities Solutions is looking for a Senior Facilities Manager to lead and manage facilities management service delivery ensuring high levels of customer satisfaction, compliance with Service Level Agreements (SLAs), and adherence to contractual, statutory, and operational requirements. The role ensures effective management of people, resources, risks, and service providers to deliver quality outcomes.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Service Level Agreement (SLA) Management

• Review and assess all SLAs with external service providers
• Monitor compliance with facilities management output specifications
• Ensure internal procedures align with contractual obligations
• Evaluate and improve reporting structures

Team Leadership and Workforce Management

• Review organisational structures, reporting lines, and job roles
• Lead, motivate, and develop site teams
• Coordinate team-building and engagement initiatives
• Drive alignment with operational and strategic objectives
• Manage employee relations in line with labour legislation
• Support succession planning and BEE compliance

Customer Relationship Management

• Build strong, proactive relationships with clients at all levels
• Establish effective communication channels across stakeholders
• Drive a customer-focused service culture

Occupational Health and Safety (OHS) Compliance

• Ensure compliance with the Occupational Health and Safety Act
• Maintain effective safety systems, policies, and procedures
• Ensure all statutory appointments are in place and active
• Conduct audits and implement corrective actions

Reporting and Governance

• Ensure accurate and timely reporting (internal and external)
• Lead and participate in meetings, reviews, and workshops
• Maintain proper records and documentation of site activities

Risk Management

• Identify operational and technical risks Implement risk mitigation strategies
• Work with technical managers to manage site risks effectively

Quality Management

• Ensure implementation of quality standards and systems (IMS)
• Monitor performance against quality objectives Maintain compliance with ISO standards (9001, 14001, 45001)

Financial Management

• Manage budgets (OPEX and CAPEX) within approved limits
• Monitor costs and review variance reports
• Ensure compliance with financial policies and controls

Documentation and Compliance

• Maintain a complete and updated document library
• Ensure all contract documentation is properly stored and accessible
• Perform inspections and enforce corrective actions where needed

Skills and Competencies

Technical Skills

• Strong financial and business acumen
• Knowledge of facilities management systems, equipment, and materials
• Understanding of SLAs and contract management
• Sound knowledge of OHS legislation
• Knowledge of Labour Relations Act and employee relations practices
• Proficiency in MS Office (Word, Excel, PowerPoint, Projects)
• Valid driver’s license and own transport

Key Competencies

• Strong communication and relationship management skills
• Customer-focused mindset
• Strategic thinking and planning ability
• Problem-solving and analytical skills
• Project and resource management capability
• Conflict resolution and disciplinary management
• Ability to work under pressure and be available after hours (24/7)

Qualifications

Education and Experience

• Matric (Minimum requirement)
• Relevant tertiary technical qualification (preferred)
• 5–10 years’ experience in facilities management or similar environment