Billing Administrator – NxaTel

NxaTel

NxaTel | Full time

Menlo Park, South Africa | Posted on 06/05/2026

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Job details

Job Information

Date Opened 06/05/2026
Job Type Full time
Industry Finance & Billing
Work Experience 4-5 years
Salary 22000
City Menlo Park
Province Gauteng
Country South Africa
Postal Code 0060

Nxatel is a Modern Unified communication platform, for Small and Medium businesses. That allows you to get local numbers from over 10+ African countries to use on any device. It’s easy to set-up you just need is 3 minutes and you gain access to the cloud phone system, virtual meetings, team chats and cloud storing all in a secure platform

Billing Administrator – NxaTel

Role Overview

NxaTel is looking for a mature, detail-oriented, and highly accountable Billing Administrator to join our growing team. This role is critical to ensuring accurate customer billing, collections, payment management, and professional handling of all billing-related customer queries.

The ideal candidate must be able to work under pressure, manage deadlines effectively, and maintain a high level of professionalism while supporting the company’s financial operations.

Key Responsibilities

Process and manage customer billing through Zoho Books and Zoho Billing systems
Ensure invoices, subscriptions, and billing records are accurate and up to date
Manage collections and customer payment follow-ups
Manage and monitor payments through NxaTel payment portals and billing systems
Reconcile customer payments, debit orders, EFTs, and portal transactions
Handle billing-related customer support queries via email professionally and timeously
Monitor overdue accounts and escalate where necessary
Resolve billing discrepancies and payment allocation issues
Maintain accurate financial and customer records
Work closely with Sales, Support, and Service Delivery teams to resolve account-related matters
Ensure adherence to internal billing and collections processes
Assist with monthly billing cycles, reporting, and account reconciliations

Requirements

Experience in billing, finance administration, collections, or payment processing
Experience working with Zoho Books, Zoho Billing, payment gateways, or similar accounting systems is advantageous
Strong communication and professional email etiquette
Strong collections and payment follow-up ability
Mature, responsible, and professional
Ability to work under pressure in a fast-paced operational environment
Strong attention to detail and accuracy
Good problem-solving and organisational skills
Willingness to learn, grow, and contribute to the company long term
Team player with a strong sense of accountability

Preferred Attributes

High level of ownership and urgency
Able to manage difficult customer conversations professionally
Comfortable working with targets, deadlines, and operational processes
Positive attitude and growth mindset
Reliable and dependable under pressure

Location

In-office role based in Johannesburg, South Africa.

Benefits

UIF

Provident Fund

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