Customer Service Administrator - Stellenbosch

Recruiter

The Legends Agency

Job Ref

Customer Service Adm..

Date posted

Wednesday, July 8, 2026

Location

Cape Town, South Africa

Salary

Market-related

SUMMARY

The purpose of this role is to handle general customer service tasks efficiently while treating all customers with the best possible service.

POSITION INFO

Customer Service Administrator - Stellenbosch - Competitive monthly salary depending on experience An opportunity to join a specialist cyclist insurance solutions company based in Stellenbosch, working with Australian clients and learning about insurance. About Our Client The company is a specialist cyclist insurance solutions company. It provides online customer support for Hubtiger and engages with Australian clients. The Role: Customer Service Administrator The purpose of this role is to handle general customer service tasks efficiently while treating all customers with the best possible service. The position puts the customer first, assisting them quickly and acting as a liaison between the customer and the sales and claims teams to ensure all communication is accurately captured on the correct platforms. Key Responsibilities Possess 2+ years of relevant work experience. Take inbound calls relating to inquiries and updates and transfer calls to the correct people quickly and efficiently. Attend to any missed calls, emails, and chat messages. Deal with customer complaints in a professional manner. Provide general customer service support and online customer support for Hubtiger. About You Have 2+ years of relevant work experience. Be ideally a cyclist himself. Have a proactive approach when it comes to dealing with clients. Be highly motivated and positive. Work well within a team environment. Have strong communication skills at all levels. Be eager to learn the products and daily processes to become an expert on the topics. Ideal for own transport.