Payroll Administrator

Req ID#: 415011

Cape Town, South Africa, ZA, Cape Town,

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Job Purpose

The Payroll Administrator is responsible for the accurate and timely processing of employee payroll within the operation. The role ensures compliance with company policies, employment legislation, and payroll regulations while maintaining high levels of data accuracy and confidentiality.

Key Responsibilities

Process weekly, bi-weekly, or monthly payroll for all employees.

Capture and verify payroll data including salaries, overtime, commissions, incentives, and deductions.

Ensure payroll calculations are accurate and processed within strict deadlines.

Reconcile payroll reports and resolve discrepancies.

Respond to employee payroll queries via email, ticketing system, or internal support channels.

Provide explanations regarding payslips, tax deductions, overtime payments, benefits, etc

Maintain service levels when dealing with high volumes of payroll enquiries.

Maintain and update employee payroll records in HR/payroll systems accurately.

Ensure accurate input of new hires, terminations, promotions, salary adjustments, etc

Maintain strict confidentiality of employee payroll related information.

Ensure payroll processes comply with tax laws, labour legislation, and company policies.

Prepare payroll reports for management and finance teams.

Assist with payroll audits and internal compliance checks.

Liaise with HR, operations managers, and finance departments regarding payroll changes.

Coordinate with benefits administrators for deductions such as medical aid, pension, or insurance

Key Performance Indicators (KPIs)

Payroll accuracy rate

Payroll processing deadlines met

Employee query resolution time

Compliance with statutory regulations

Data accuracy in payroll system

Required Qualifications

Sage 300 People experience (advantageous)

Payroll certification (advantageous)

5 - 10 years payroll administration experience (preferably in BPO, call centre, or highvolume environments)

Experience handling payroll for large workforces (1000+ employees)

Required Skills & Competencies

Payroll software experience (e.g., Sage, ADP, Paychex, SAP, Workday)

Strong Excel skills

Knowledge of payroll legislation and tax regulations

Strong attention to detail

Ability to manage high-volume payroll environments

Good communication and customer service skills

Strong problem-solving ability

High level of confidentiality and integrity

Preferred Experience

Experience in incentive/commission structures common in call centres

Familiarity with HRIS systems

Interaction with large employee groups across multiple teams

Key Points

Salary: Dependent on experience

Benefits: Medical and pension

Location: Victoria & Alfred Waterfront, Cape Town

Contracted Hours: 40 hours per week

Working Hours: Core business hours

Contract Duration: Permanent

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