Counter Manager - Chanel - Woolworths Gateway

Position : Counter Manager - Woolworths Gateway

Department : Sales

Reporting to : Retail Development Manager

The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands, and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Bvlgari, La Prairie, and Dolce & Gabbana to name a few.

The Prestige Cosmetics Group epitomizes luxury, dynamism, sophistication and excellence and is offering an exciting opportunity for a driven and ambitious individual to join the Johannesburg team as a Counter Manager for Chanel at Woolworths Gateway.

The purpose of the role is to drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.

Purpose of the Role

Drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

Set targets for self and team

Drive achievement of sales targets for team (weekly and monthly)

Achieve own sales target

Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)

Increase Ranking in store

Monitor monthly performance axes split/slow lines and determine suitable actions to address problems

Achieve a minimum IPT of 2.5

Drive brand incentives to achieve targets

BRAND MANAGEMENT

Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines

Ensure that the team members maintain counter hygiene according to brand standards at all times

Merchandising of stock according to merchandising guidelines

Submit competitor analysis reports to RDM

STOCK MANAGEMENT & MERCHANDISING

Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof

Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously

Submit stock management sheets to RDM monthly/weekly

Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.

Identify maintenance issues and snags and ensure these are resolved

RELATIONSHIP MANAGEMENT

Ensure client experience standards are upheld and reinforced

Build in-store relationships with all levels of store management

CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients

Oversee BC’s communication to customers to ensure recruitment and retention

Drive increased customer data base (attraction of NEW customers)

Manage in store customer complaints or concerns

Provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION

Daily, weekly, monthly sales tracking sheets completed and submitted to RDM

Weekly and Monthly top 5 competitors submitted to RDM

Analyse sales and competitor reports to identify trends and sales opportunities

Counter schedules set to meet staffing needs

Manage leave applications

Submit claim forms for overtime, night work (holidays etc.)

Counter checklist submitted weekly to RDM

Submit counter event report including photographs to RDM

TEAM/STAFF MANAGEMENT

Assist the RDM in the recruitment of new team members

Induct new staff members

Identify training needs for team members

Coach, train and oversee the development of team members

Attend classroom training and ensure that staff apply this ongoing learning on counter

Submit role play and coaching tracking forms monthly to RDM

Oversee and drive a healthy team moral and culture

Manage conflict on counter

Ensure sufficient staffing requirements

Manage daily team/people issues (absenteeism, leave, time keeping)

Conduct weekly team meetings for on-going communication

Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.

Formally review job performance for all employees quarterly and annually and maintains written records of such meetings

Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM

Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager

COMPETENCIES

Deciding and Initiating Action

Leading and Supervising

Working with People

Relating & Networking

Adhering to Principles and Values

Persuading and Influencing

Planning and Organising

Delivering Results & Meeting Customer Expectations

Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

Matric certificate

At least 3 years retail and cosmetics experience

Previous in store Counter Manager experience

Certificate in Beauty/Make-Up is advantageous